Website Managers Survey

At SilverStripe we’d like to hear about your experiences – particularly any problems you might have with performance and robustness of the sites you manage.

We are listening!

We are looking for the best place to focus our efforts next, and would appreciate if you can take a few moments to answer the following quick questions. All questions are optional, and anything you fill out will be helpful.

This survey is intended for people responsible for managing your company or organization's website, or websites.

It would be helpful to firstly understand something of your experience with website management. Please answer the following questions.

1. Does your website run on SilverStripe CMS?

Does your website run on SilverStripe CMS? Yes	No
If no, please tell us which, if any, Content Management System your website uses.

2. Do you manage your own website or is it managed by a web hosting company?

Do you manage your own website or is it managed by a web hosting company? Manage own site

Managed by web hosting company

Please note your web hosting company, if applicable

3. Was your website built by an in-house development team or by a web development company?

Was your website built by an in-house development team or by a web development company? In-house developers

Web development company

Mix of in-house and development company

Please note the web development company, if applicable

4. Please select as many of the following types of website that best apply to your site

Please select as many of the following types of website that best apply to your site Marketing: Company and product/service information to generate sales leads

Information: From within your company or organization

Information Aggregator: Provision of information from third party sources

E-Commerce: Facilitate purchase of products and services

Online services (free): Forms, enquiries, submissions, manage accounts

Online services (paid): Subscriptions, access premium content, pay bills, make donations

Community/forum: Discussion, comments, where visitors or members can communicate with each other

Event management: Provide information and manage resources for a popular event

Web application: Managing internal business processes

Other (please specify)

5. If you manage more than one website, please tell us how many websites you manage.

If you manage more than one website, please tell us how many websites you manage. 1

2 to 5

6 to 10

11 to 20

>20

6. Please indicate the typical monthly web stats for the largest website you manage.

	Visits per month	Page views per month	Pages in website
Number of:	Please indicate the typical monthly web stats for the largest website you manage. Number of: Visits per month	Page views per month	Pages in website

Please tell us the website url:

7. We are trying to understand the impact on your business or organization of a website failure.
Please indicate the importance of your website to the following:

	Not important	Somewhat important	Important	Very Important	Critical
Brand & Perception	*We are trying to understand the impact on your business or organization of a website failure. Please indicate the importance of your website to the following: Brand & Perception Not important	Brand & Perception Somewhat important	Brand & Perception Important	Brand & Perception Very Important	Brand & Perception Critical
Maintaining Operations	Maintaining Operations Not important	Maintaining Operations Somewhat important	Maintaining Operations Important	Maintaining Operations Very Important	Maintaining Operations Critical
Revenue	Revenue Not important	Revenue Somewhat important	Revenue Important	Revenue Very Important	Revenue Critical

Other or comment (please specify)

8. Performance of your site.
Thinking about your site performance, please tell us if you have had problems or complaints from users about:

	None	Infrequently	Occasionally (once per month)	Frequently (once per week)	Very Frequently (daily)
Speed (e.g. page view/load time response)	*Performance of your site. Thinking about your site performance, please tell us if you have had problems or complaints from users about: Speed (e.g. page view/load time response) None	Speed (e.g. page view/load time response) Infrequently	Speed (e.g. page view/load time response) Occasionally (once per month)	Speed (e.g. page view/load time response) Frequently (once per week)	Speed (e.g. page view/load time response) Very Frequently (daily)

Would you like to add a comment?

9. Robustness of your site.
Thinking how robust your site is, please tell us which of the following issues you have had any problems with or complaints from users:

	None	Infrequently	Occasionally (monthly)	Frequently (weekly)	Very Frequently (daily)
Traffic volume/load?	*Robustness of your site. Thinking how robust your site is, please tell us which of the following issues you have had any problems with or complaints from users: Traffic volume/load? None	Traffic volume/load? Infrequently	Traffic volume/load? Occasionally (monthly)	Traffic volume/load? Frequently (weekly)	Traffic volume/load? Very Frequently (daily)
Outages/failures?	Outages/failures? None	Outages/failures? Infrequently	Outages/failures? Occasionally (monthly)	Outages/failures? Frequently (weekly)	Outages/failures? Very Frequently (daily)
A significant event? (e.g. high profile)	A significant event? (e.g. high profile) None	A significant event? (e.g. high profile) Infrequently	A significant event? (e.g. high profile) Occasionally (monthly)	A significant event? (e.g. high profile) Frequently (weekly)	A significant event? (e.g. high profile) Very Frequently (daily)

Would you like to add a comment

10. Trouble-shooting problems
We're trying to understand some of the challenges you have in trouble-shooting your website.

Please rate the typical difficulty and time taken trouble-shooting problems that occur;

	Difficulty	Time taken
During normal operation	Trouble-shooting problems We're trying to understand some of the challenges you have in trouble-shooting your website. Please rate the typical difficulty and time taken trouble-shooting problems that occur; During normal operation Difficulty	Time taken
After changes to the site	After changes to the site Difficulty	Time taken

Please comment on the difficulty and time taken to resolve a recent problem you have dealt with

11. Monitoring your website
Please indicate how you currently monitor performance and operation of your website.

	Yes	No
Use a dedicated monitoring software product	*Monitoring your website Please indicate how you currently monitor performance and operation of your website. Use a dedicated monitoring software product Yes	Use a dedicated monitoring software product No
External website monitoring service (such as Website Pulse or SiteUptime)	External website monitoring service (such as Website Pulse or SiteUptime) Yes	External website monitoring service (such as Website Pulse or SiteUptime) No
Manual (e.g. a person checking)	Manual (e.g. a person checking) Yes	Manual (e.g. a person checking) No

Please note the monitoring products or services you use

12. Is there any particular aspect of your site you would like to monitor?

Is there any particular aspect of your site you would like to monitor?

13. May we contact you for further information, if necessary?

May we contact you for further information, if necessary? Yes	No
Please enter your contact details (at least your email address)

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