LSI Customer Service Survey

1. Consumer Notary Experience Questionnaire

1. In order to measure the performance of the notary / closing agent network, your results need to be tied back to the specific notary/closing agent. Please provide your lender loan number OR LSI reference number OR your property address.

In order to measure the performance of the notary / closing agent network, your results need to be tied back to the specific notary/closing agent. Please provide your lender loan number OR LSI reference number OR your property address.

2. Who was your lender?

Who was your lender?

3. What was the date of your loan signing?

	MM		DD		YYYY
Date	What was the date of your loan signing? Date Month	/	Day	/	Year

4. Was the appointment for the document / loan closing set up by LSI in a professional and cordial manner?

Was the appointment for the document / loan closing set up by LSI in a professional and cordial manner? Very Satisfied	Satisfied	Undecided	Dissatisfied	Very Dissatisfied
Other (please specify)

5. The notary / closing agent arrived on time and was prepared for the closing.

The notary / closing agent arrived on time and was prepared for the closing. Very Satisfied	Satisfied	Undecided	Dissatisfied	Very Dissatisfied
Other (please specify)

6. The notary / closing agent was dressed professionally.

The notary / closing agent was dressed professionally. Very Satisfied	Satisfied	Undecided	Dissatisfied	Very Dissatisfied
Other (please specify)

7. The notary / closing agent conducted themselves in a professional manner.

The notary / closing agent conducted themselves in a professional manner. Very Satisfied	Satisfied	Undecided	Dissatisfied	Very Dissatisfied
Other (please specify)

8. The notary / closing agent seemed knowledgeable about the documents that were presented during the closing. (Notaries are not allowed to offer opinions, explain document terms or violate terms of unauthorized practice of law.)

The notary / closing agent seemed knowledgeable about the documents that were presented during the closing. (Notaries are not allowed to offer opinions, explain document terms or violate terms of unauthorized practice of law.) Very Satisfied	Satisfied	Undecided	Dissatisfied	Very Dissatisfied
Other (please specify)

9. Was your notary able to answer all of your questions or refer you to your lender for assistance?

Was your notary able to answer all of your questions or refer you to your lender for assistance? Very Satisfied	Satisfied	Undecided	Dissatisfied	Very Dissatisfied
Other (please specify)

10. Would you recommend the use of this notary in the future?

Would you recommend the use of this notary in the future? Very Satisfied	Satisfied	Undecided	Dissatisfied	Very Dissatisfied
Other (please specify)

11. Was your experience with this notary positive?

Was your experience with this notary positive? Very Satisfied	Satisfied	Undecided	Dissatisfied	Very Dissatisfied
Other (please specify)

Thank you for participating in our survey. Your participation will allow LSI to monitor and improve our services.
LSI National Vendor Management
800.756.3524 ext 5066