Hospital Guest Services Customer Survey
Exit this survey >>
1
. Please tell us a little about your visit. If you have specific concerns/issues, please provide your contact information for follow-up.
Please tell us a little about your visit. If you have specific concerns/issues, please provide your contact information for follow-up.
Date of Visit
Waiting Area
Name
Phone
2
. Did you need a wheelchair upon arrival at Vanderbilt?
Did you need a wheelchair upon arrival at Vanderbilt?
Yes
No
3
. If yes, was a wheelchair provided promptly at your time of arrival?
If yes, was a wheelchair provided promptly at your time of arrival?
Yes
No
4
. While in a waiting area, did a Guest Service Representative introduce himself/herself and explain their duties?
While in a waiting area, did a Guest Service Representative introduce himself/herself and explain their duties?
Yes
No
5
. Did a Guest Service Representative explain the waiting room guidelines and visitation procedures with you?
Did a Guest Service Representative explain the waiting room guidelines and visitation procedures with you?
Yes
No
6
. Was the Guest Service Representative readily available and willing to assist you?
Was the Guest Service Representative readily available and willing to assist you?
Yes
No
7
. Was the Guest Service Representative courteous/sensitive while performing the responsibilities of his/her duties?
Was the Guest Service Representative courteous/sensitive while performing the responsibilities of his/her duties?
Yes
No
8
. Was the waiting room cleaned daily and to your satisfaction?
Was the waiting room cleaned daily and to your satisfaction?
Yes
No
9
. If concerns were brought to the attention of a Guest Service Representative, did he/she immediately follow-up? Please explain.
If concerns were brought to the attention of a Guest Service Representative, did he/she immediately follow-up? Please explain.
10
. Please list any suggestions for improving Hospital Guest Services.
Please list any suggestions for improving Hospital Guest Services.
Powered by
SurveyMonkey
Check out our
sample surveys
and create your own now!
Javascript is required for this site to function, please enable.