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Reservations Comment Card
1. Please complete this survey to help us monitor the quality of our reservations guest service.
1
. Was your call answered in a friendly manner?
Was your call answered in a friendly manner?
Yes
No
2
. Were your questions about Canyon Ranch answered?
Were your questions about Canyon Ranch answered?
Yes
No
If no, what questions remain unanswered:
3
. Was every effort made to meet your needs?
Was every effort made to meet your needs?
Yes
No
If no, please explain:
4
. Was the confirmation information accurate (i.e., rate, arrival date?)
Was the confirmation information accurate (i.e., rate, arrival date?)
Yes
No
5
. Did you receive the confirmation material in a timely manner?
Did you receive the confirmation material in a timely manner?
Yes
No
6
. How could the quality of this call have been improved?
How could the quality of this call have been improved?
7
. Overall, how would you rate the guest service you received?
Overall, how would you rate the guest service you received?
Excellent
Good
Fair
Poor
8
. Your name:
Your name:
9
. Arrival:
Arrival:
10
. Reservationist's name:
Reservationist's name:
11
. Will you be staying at Canyon Ranch in:
Will you be staying at Canyon Ranch in:
Tucson
Lenox
Miami Beach
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