Bell Aliant Customer Centric Index

This 2-minute survey will help to tell us what you really care about when you use the BellAliant.net website. The results will help us focus our efforts in making improvements in areas that matter to you.

Please choose the THREE factors from the list below that best describe your actual experience with the BellAliant.net website.
- Give a score of 3 to the factor which best describes your experience,
2 to the next best description, and then 1.
- Please give only one score each of 3, 2 and 1.
- Leave the rest blank.

Please choose the THREE factors from the list below that best describe your actual experience with the BellAliant.net website. - Give a score of 3 to the factor which best describes your experience, 2 to the next best description, and then 1. - Please give only one score each of 3, 2 and 1. - Leave the rest blank. Misleading, not transparent
Looks unattractive / unappealing
Incomplete information
Full of jargon, corporate speak
Plain language
Has no ratings, reviews, recommendations
Hard to participate / give feedback
Poor search results
Complete information
Easy to participate / give feedback
Clear menus and links
Confusing menus and links
Has ratings, reviews, recommendations
Out-of-date information
Simple layout / easy to read
Accurate information
Looks attractive / appealing
Gives me the facts / transparent
Cluttered layout / hard to read
Helpful search results
Fast to do things
Hard to contact a person
Inaccurate information
Easy to contact a person
Up-to-date information
Slow to do things