In-Person Feedback Form Survey

1. When did you visit Development Services?

	MM		DD		YYYY		HH		MM	AM/PM
Please enter Date and Time	When did you visit Development Services? Please enter Date and Time Month	/	Day	/	Year		Hour	:	Minute	AM or PM

2. Please tell us the business you conducted:

Please tell us the business you conducted:

3. Please tell us the name of the person assisting you:

Please tell us the name of the person assisting you:

4. Please enter your Secret Shopper Participant Number:

Please enter your Secret Shopper Participant Number:

5. Please tell us the areas/divisions of the department you visited:

Please tell us the areas/divisions of the department you visited: Reception/Development Services Counter

One-Stop Counter (Residential Intake/Trade Permits)

Call Center Customer Service Counter (C of O)

Customer Assistance Team (Commercial Intake)

Land Development Counter

Subdivision Review

SAWS

Finance/Cashier

Plan Review

Inspection

Public Works

Addressing/GIS

Environmental Review

Master Development Plans

Traffic Impact Analysis

Historic Design and Preservation

6. Please tell us about our customer service:

	Excellent	Good	Fair	Poor	Unacceptable
Ability to find parking	*Please tell us about our customer service: Ability to find parking Excellent	Ability to find parking Good	Ability to find parking Fair	Ability to find parking Poor	Ability to find parking Unacceptable
Appearance of the grounds	Appearance of the grounds Excellent	Appearance of the grounds Good	Appearance of the grounds Fair	Appearance of the grounds Poor	Appearance of the grounds Unacceptable
Appearance/cleanliness of the lobby/waiting area	Appearance/cleanliness of the lobby/waiting area Excellent	Appearance/cleanliness of the lobby/waiting area Good	Appearance/cleanliness of the lobby/waiting area Fair	Appearance/cleanliness of the lobby/waiting area Poor	Appearance/cleanliness of the lobby/waiting area Unacceptable
Greeted/acknowledged by staff	Greeted/acknowledged by staff Excellent	Greeted/acknowledged by staff Good	Greeted/acknowledged by staff Fair	Greeted/acknowledged by staff Poor	Greeted/acknowledged by staff Unacceptable
Appropriateness of staff appearance	Appropriateness of staff appearance Excellent	Appropriateness of staff appearance Good	Appropriateness of staff appearance Fair	Appropriateness of staff appearance Poor	Appropriateness of staff appearance Unacceptable
Professionalism/courteousness of staff	Professionalism/courteousness of staff Excellent	Professionalism/courteousness of staff Good	Professionalism/courteousness of staff Fair	Professionalism/courteousness of staff Poor	Professionalism/courteousness of staff Unacceptable
Waiting time to be served	Waiting time to be served Excellent	Waiting time to be served Good	Waiting time to be served Fair	Waiting time to be served Poor	Waiting time to be served Unacceptable
Knowledge of staff member assisting you	Knowledge of staff member assisting you Excellent	Knowledge of staff member assisting you Good	Knowledge of staff member assisting you Fair	Knowledge of staff member assisting you Poor	Knowledge of staff member assisting you Unacceptable
Preparedness of staff to meet your needs	Preparedness of staff to meet your needs Excellent	Preparedness of staff to meet your needs Good	Preparedness of staff to meet your needs Fair	Preparedness of staff to meet your needs Poor	Preparedness of staff to meet your needs Unacceptable
Project/permit processing time	Project/permit processing time Excellent	Project/permit processing time Good	Project/permit processing time Fair	Project/permit processing time Poor	Project/permit processing time Unacceptable
Plan review hold comments were clearly communicated	Plan review hold comments were clearly communicated Excellent	Plan review hold comments were clearly communicated Good	Plan review hold comments were clearly communicated Fair	Plan review hold comments were clearly communicated Poor	Plan review hold comments were clearly communicated Unacceptable
Consistency of resubmittal reviews	Consistency of resubmittal reviews Excellent	Consistency of resubmittal reviews Good	Consistency of resubmittal reviews Fair	Consistency of resubmittal reviews Poor	Consistency of resubmittal reviews Unacceptable
Ease of scheduling inspections	Ease of scheduling inspections Excellent	Ease of scheduling inspections Good	Ease of scheduling inspections Fair	Ease of scheduling inspections Poor	Ease of scheduling inspections Unacceptable
Inspection timelines (performed as scheduled)	Inspection timelines (performed as scheduled) Excellent	Inspection timelines (performed as scheduled) Good	Inspection timelines (performed as scheduled) Fair	Inspection timelines (performed as scheduled) Poor	Inspection timelines (performed as scheduled) Unacceptable
The inspector called ahead as requested	The inspector called ahead as requested Excellent	The inspector called ahead as requested Good	The inspector called ahead as requested Fair	The inspector called ahead as requested Poor	The inspector called ahead as requested Unacceptable
The inspection was performed in a consistent manner	The inspection was performed in a consistent manner Excellent	The inspection was performed in a consistent manner Good	The inspection was performed in a consistent manner Fair	The inspection was performed in a consistent manner Poor	The inspection was performed in a consistent manner Unacceptable
Project comments/concerns were clearly communicated	Project comments/concerns were clearly communicated Excellent	Project comments/concerns were clearly communicated Good	Project comments/concerns were clearly communicated Fair	Project comments/concerns were clearly communicated Poor	Project comments/concerns were clearly communicated Unacceptable
Procedures were clarified	Procedures were clarified Excellent	Procedures were clarified Good	Procedures were clarified Fair	Procedures were clarified Poor	Procedures were clarified Unacceptable
Timelines of inspection results entered into Hansen	Timelines of inspection results entered into Hansen Excellent	Timelines of inspection results entered into Hansen Good	Timelines of inspection results entered into Hansen Fair	Timelines of inspection results entered into Hansen Poor	Timelines of inspection results entered into Hansen Unacceptable
Consistency of this inspection with prior inspections	Consistency of this inspection with prior inspections Excellent	Consistency of this inspection with prior inspections Good	Consistency of this inspection with prior inspections Fair	Consistency of this inspection with prior inspections Poor	Consistency of this inspection with prior inspections Unacceptable
Inspector compliance with safety/OSHA requirements	Inspector compliance with safety/OSHA requirements Excellent	Inspector compliance with safety/OSHA requirements Good	Inspector compliance with safety/OSHA requirements Fair	Inspector compliance with safety/OSHA requirements Poor	Inspector compliance with safety/OSHA requirements Unacceptable
Uniformity of code interpretation--planning to inspection	Uniformity of code interpretation--planning to inspection Excellent	Uniformity of code interpretation--planning to inspection Good	Uniformity of code interpretation--planning to inspection Fair	Uniformity of code interpretation--planning to inspection Poor	Uniformity of code interpretation--planning to inspection Unacceptable
Your overall satisfaction of the services provided	Your overall satisfaction of the services provided Excellent	Your overall satisfaction of the services provided Good	Your overall satisfaction of the services provided Fair	Your overall satisfaction of the services provided Poor	Your overall satisfaction of the services provided Unacceptable

7. Please tell us how long it took for your plan to be reviewed:

Please tell us how long it took for your plan to be reviewed:

8. Please tell us how long your total transaction time was:

Please tell us how long your total transaction time was:

9. Please indicate how you scheduled your inspection:

Please indicate how you scheduled your inspection: Online

Call Center

In-Person

10. Additional comments:

Additional comments:

In-Person Feedback Form

1. In-Person Visit