Retail Customer Survey

1. Default Section

 
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1. Thank-you for choosing Superior Cabinets. The satisfaction of our customers is very important to us. We would appreciate it if you would take a moment and fill out the following survey.
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2. Have you heard of Superior Cabinet Products before your most recent purchase?
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3. Do you have a specific reason for buying Superior Cabinets products over others? Please explain.
4. If you have heard of Superior before, how did you hear about us?
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5. Previous to your recent purchase, was Superior Cabinets a recognizable brand to you?
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6. What category does your home project fall under?
HouseCondominiumCottage
New Construction
Renovation
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7. Please rate our store/showroom:
ExceptionalVery GoodGoodSatisfactoryPoorN/A
First Impression
Convenience of Store Hours
Location of Retail Stores
Showroom Design & Layout
Appeal of Product Displays
Information Gained
Overall Retail Store
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8. Please rate our customer service.
ExceptionalVery GoodGoodSatisfactoryPoorN/A
Professionalism of staff
Staff appreciation of your business
Helpfulness of Salesperson/Designer
Knowledge & expertise of staff
Priority of your project
Appointment availabilty of staff
Overall retail store rating
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9. Please rate our product and installation.
ExceptionalVery GoodGoodSatisfactoryPoorN/A
Quality of product
Selection of styles and finishes
Features and accessories
Communication from Installation and Service Department
Completion of project
Superior compared to the competition
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10. Who was your designer/salesperson?
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11. Did your salesperson/designer contact you once your project was complete?
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12. Do you have any outstanding warranty issues?
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13. If you had a warranty issue, was it dealt with in a timely, hassle-free manner?
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14. Are you pleased with your Superior Cabinetry?
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15. How strongly would you recommend Superior Cabinets?
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16. Would you purchase from Superior Cabinets again?
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17. Thank you for taking the time to let us know how we are doing. Your input is greatly appreciated.
I give Superior Cabinets permission to use my comments in printed literature (names & addresses will not be used)
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