Retail Customer Survey

1. Default Section

1. Thank-you for choosing Superior Cabinets. The satisfaction of our customers is very important to us. We would appreciate it if you would take a moment and fill out the following survey.
2. Have you heard of Superior Cabinet Products before your most recent purchase?
3. Do you have a specific reason for buying Superior Cabinets products over others? Please explain.
4. If you have heard of Superior before, how did you hear about us?
5. Previous to your recent purchase, was Superior Cabinets a recognizable brand to you?
6. What category does your home project fall under?
New Construction
7. Please rate our store/showroom:
ExceptionalVery GoodGoodSatisfactoryPoorN/A
First Impression
Convenience of Store Hours
Location of Retail Stores
Showroom Design & Layout
Appeal of Product Displays
Information Gained
Overall Retail Store
8. Please rate our customer service.
ExceptionalVery GoodGoodSatisfactoryPoorN/A
Professionalism of staff
Staff appreciation of your business
Helpfulness of Salesperson/Designer
Knowledge & expertise of staff
Priority of your project
Appointment availabilty of staff
Overall retail store rating
9. Please rate our product and installation.
ExceptionalVery GoodGoodSatisfactoryPoorN/A
Quality of product
Selection of styles and finishes
Features and accessories
Communication from Installation and Service Department
Completion of project
Superior compared to the competition
10. Who was your designer/salesperson?
11. Did your salesperson/designer contact you once your project was complete?
12. Do you have any outstanding warranty issues?
13. If you had a warranty issue, was it dealt with in a timely, hassle-free manner?
14. Are you pleased with your Superior Cabinetry?
15. How strongly would you recommend Superior Cabinets?
16. Would you purchase from Superior Cabinets again?
17. Thank you for taking the time to let us know how we are doing. Your input is greatly appreciated.
I give Superior Cabinets permission to use my comments in printed literature (names & addresses will not be used)
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