Pharmacy Plus Customer Satisfaction
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1. Default Section
1
. Which location of Pharmacy Plus do you use?
Which location of Pharmacy Plus do you use?
Frazier (Jewish Hospital Medical Campus)
Sts. Mary & Elizabeth Hospital
2
. If you had a new prescription, how well did we fill based upon your time expectations?
Completely Satisfied
Very Satisfied
Satisfied
Dissatisfied
N/A
Greeted when entering
If you had a new prescription, how well did we fill based upon your time expectations? Greeted when entering Completely Satisfied
Very Satisfied
Satisfied
Dissatisfied
N/A
Collecting information to fill prescriptions
Collecting information to fill prescriptions Completely Satisfied
Very Satisfied
Satisfied
Dissatisfied
N/A
Time you had to wait
Time you had to wait Completely Satisfied
Very Satisfied
Satisfied
Dissatisfied
N/A
Time spent at register
Time spent at register Completely Satisfied
Very Satisfied
Satisfied
Dissatisfied
N/A
3
. Is your medication delivered?
Is your medication delivered?
Yes to a remote location
Yes on the medical campus
Yes to 4th Street
No
4
. Please rate:
Completely Satisfied
Very Satisfied
Satisfied
Dissatisfied
How well staff explained your Payment for Services
Please rate: How well staff explained your Payment for Services Completely Satisfied
Very Satisfied
Satisfied
Dissatisfied
How well staff answered questions
How well staff answered questions Completely Satisfied
Very Satisfied
Satisfied
Dissatisfied
Staff caring and concern
Staff caring and concern Completely Satisfied
Very Satisfied
Satisfied
Dissatisfied
Staff thoroughness
Staff thoroughness Completely Satisfied
Very Satisfied
Satisfied
Dissatisfied
Amount of time spent with you during transaction
Amount of time spent with you during transaction Completely Satisfied
Very Satisfied
Satisfied
Dissatisfied
5
. Please indicate the reasons you choose to use Pharmacy Plus: (More than one reason may be chosen)
Please indicate the reasons you choose to use Pharmacy Plus: (More than one reason may be chosen)
Convenience
Reduced co-payments
Discounts on medications and OTC items
Delivery
JHSMH loyalty
Customer Service
Other
6
. Is there a Pharmacy Plus team member that you would like to comment about?
Is there a Pharmacy Plus team member that you would like to comment about?
7
. Would you recommend Pharmacy Plus to a fellow team member or to a patient?
Would you recommend Pharmacy Plus to a fellow team member or to a patient?
Yes
No
8
. Will you use Pharmacy Plus again in the future?
Will you use Pharmacy Plus again in the future?
Yes
No
9
. How satisfied were you with your experience with Pharmacy Plus?
Completely Satisfied
Very Satisfied
Satisfied
Dissatisfied
Responsiveness
How satisfied were you with your experience with Pharmacy Plus? Responsiveness Completely Satisfied
Very Satisfied
Satisfied
Dissatisfied
Attitude
Attitude Completely Satisfied
Very Satisfied
Satisfied
Dissatisfied
Price
Price Completely Satisfied
Very Satisfied
Satisfied
Dissatisfied
Overall Impression
Overall Impression Completely Satisfied
Very Satisfied
Satisfied
Dissatisfied
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