Flomatic Survey
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Packing List/Invoice#/Customer Name
Packing List/Invoice#/Customer Name
Do you feel your phone call is being answered in a timely manner?
Do you feel your phone call is being answered in a timely manner?
Yes
No
How do you feel about the overall knowledge of the people answering the phone? (Scale 1-4 with 1 not being knowledgeable and 4 being extremely knowledgable.)
How do you feel about the overall knowledge of the people answering the phone? (Scale 1-4 with 1 not being knowledgeable and 4 being extremely knowledgable.)
1 = Not Knowledgeable
2
3
4 = Extremely Knowledgeable
Do you receive order confirmations as desired?
Do you receive order confirmations as desired?
Yes
No
Please, rate the overall performance of ordering from us on a scale of 1 to 4 with 1 being extremely dissatisfied and 4 being highly satisfied.
Please, rate the overall performance of ordering from us on a scale of 1 to 4 with 1 being extremely dissatisfied and 4 being highly satisfied.
1 = Extremely Dissatisfied
2
3
4 = Highly Satisfied
How was your order received?
Delivered on time.
Delivered on time.
Yes
No
Shipped complete.
Shipped complete.
Yes
No
Recieved correct product
Recieved correct product
Yes
No
Do you receive accurate invoices in a timely manner?
Do you receive accurate invoices in a timely manner?
Yes
No
If you answered no to any of the choices, please explain.
If you answered no to any of the choices, please explain.
Please list three things that the Customer Service Team could improve in order to grow the benefits of the program (i.e. product availability, delivery schedule, etc.)
Please list three things that the Customer Service Team could improve in order to grow the benefits of the program (i.e. product availability, delivery schedule, etc.)
How would you rank Danfoss Flomatic with on-time delivery?
How would you rank Danfoss Flomatic with on-time delivery?
Excellent - Best in industry
Good - Needs are met
Average - Needs improvement on delivery time
Poor - Raely meets requested delivery date
Other (please specify)
How would you rate our pricing
How would you rate our pricing
Excellent - Lower than industry
Good - Competitive
Average - Needs imporvement
Poor - Pricing is way too high
Please share your overall experience with your use of the Danfoss Flomatic website.
New Product Information
New Product Information
Excellent
Good
Fair
Poor
Representative Locator
Representative Locator
Excellent
Good
Fair
Poor
Is your Danfoss Flomatic Sales Representative servicing you on a regular basis?
Is your Danfoss Flomatic Sales Representative servicing you on a regular basis?
Always
Usally
Sometimes
Never
N/A
Liturature/Specification Information
Liturature/Specification Information
Excellent
Good
Fair
Poor
Ease of navigating
Ease of navigating
Excellent
Good
Fair
Poor
Please share any ideas for website improvement opportunities.
Please share any ideas for website improvement opportunities.
Would you like a Danfoss Flomatic representative to contact you regarding this survey or any other service questions you may have?
Would you like a Danfoss Flomatic representative to contact you regarding this survey or any other service questions you may have?
Yes
No
Other (please specify)
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