Financial Aid Customer Service Survey

1. Holy Family University: Financial Aid Customer Service Survey

 
Because your opinions are very important to us, the Holy Family Financial Aid Office (FAO) is conducting a survey to improve our services and assess customer satisfaction during your last contact with the office. Participation in the survey is voluntary, but is much appreciated. The survey is anonymous and all responses will be kept confidential. This survey should take less than 3 minutes to complete. Thank you for your time and participation!
1. Are you:
2. How did you last contact the FAO?
3. Why did you last contact the FAO? (mark all that apply)
4. Please evaluate the service that you received when you last contacted the FAO by checking the appropriate box. Feel free to write any specific comments in the lines below.
Strongly AgreeAgreeDisagreeDisagree StronglyNot Applicable
The Financial Aid staff that assisted you was courteous and friendly.
The Financial Aid staff that assisted you understood your specific needs.
The Financial Aid staff that assisted you was knowledgeable.
The Financial Aid staff that assisted you showed a sincere interest in solving your problem.
Your questions were answered.
Your questions were answered in a timely manner.
Your business via phone, email or in person was conducted effectively.
Overall you were satisfied with the FAO.
5. In assisting you, the Financial Aid Office may need further information regarding your responses. If it is ok to contact you, please provide your email address.
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