Citizen Satisfaction Survey

1. Please tell us how we did, so that we can work to serve you better.

1. What is your sex?

What is your sex? Male

Female

2. What is your age?

What is your age? 0-18

19-34

35-54

55-74

75+

3. What is your race?

What is your race? Hispanic

African American/Black

Asian

White/Caucasian

Other

4. What service did the City provide that you would like to comment on?

What service did the City provide that you would like to comment on?

Other (please specify)

5. On a scale of 1 to 10 (1=extremely dissatisfied, 10=extremely satisfied) please rate the following items related to the service we provided to you.

	1	2	3	4	5	6	7	8	9	10
Quality of Service	*On a scale of 1 to 10 (1=extremely dissatisfied, 10=extremely satisfied) please rate the following items related to the service we provided to you. Quality of Service 1	Quality of Service 2	Quality of Service 3	Quality of Service 4	Quality of Service 5	Quality of Service 6	Quality of Service 7	Quality of Service 8	Quality of Service 9	Quality of Service 10
Helpfulness of Representatives	Helpfulness of Representatives 1	Helpfulness of Representatives 2	Helpfulness of Representatives 3	Helpfulness of Representatives 4	Helpfulness of Representatives 5	Helpfulness of Representatives 6	Helpfulness of Representatives 7	Helpfulness of Representatives 8	Helpfulness of Representatives 9	Helpfulness of Representatives 10
Promptness of Response	Promptness of Response 1	Promptness of Response 2	Promptness of Response 3	Promptness of Response 4	Promptness of Response 5	Promptness of Response 6	Promptness of Response 7	Promptness of Response 8	Promptness of Response 9	Promptness of Response 10

Additional comments including date and time of service.

6. On a scale of 1 to 10 (1=extremely unlikely, 10=extremely likely), what is the likelyhood of you recommending the following to friends or family?

	1	2	3	4	5	6	7	8	9	10
Using the services of the city department discussed in this survey?	*On a scale of 1 to 10 (1=extremely unlikely, 10=extremely likely), what is the likelyhood of you recommending the following to friends or family? Using the services of the city department discussed in this survey? 1	Using the services of the city department discussed in this survey? 2	Using the services of the city department discussed in this survey? 3	Using the services of the city department discussed in this survey? 4	Using the services of the city department discussed in this survey? 5	Using the services of the city department discussed in this survey? 6	Using the services of the city department discussed in this survey? 7	Using the services of the city department discussed in this survey? 8	Using the services of the city department discussed in this survey? 9	Using the services of the city department discussed in this survey? 10
Visiting or moving to the City of Kerrville?	Visiting or moving to the City of Kerrville? 1	Visiting or moving to the City of Kerrville? 2	Visiting or moving to the City of Kerrville? 3	Visiting or moving to the City of Kerrville? 4	Visiting or moving to the City of Kerrville? 5	Visiting or moving to the City of Kerrville? 6	Visiting or moving to the City of Kerrville? 7	Visiting or moving to the City of Kerrville? 8	Visiting or moving to the City of Kerrville? 9	Visiting or moving to the City of Kerrville? 10