Kindle Usability Survey

1. Instructions

As part of a client usability study, Guidewire Group would appreciate your feedback on your experience and interactions with the Amazon Kindle e-reader.

Please take a few minutes to answer the following questions. Your answers will remain confidential. A summary of feedback will be posted to the Guidewire Group blog.

In answering the questions, if you rate anything neutral or below, be sure to add comments on potential improvements as you see them. Thanks again!

1. How long have you been using the Kindle?

How long have you been using the Kindle? 12 months or longer

6 to 12 months

3 to 6 months

2 to 3 months

less than 1 month

I don't use a Kindle

2. What was your learning curve for the Kindle?

What was your learning curve for the Kindle? Grasped the basic functions immediately

Grasped all of the features immediately

Can navigate through a book but still learning the ropes

Still haven't figured out what to do

3. Why did you initially purchase a Kindle?

Why did you initially purchase a Kindle? Curiosity

Consider myself an early adopter

Positive reviews from friends/colleagues

Considered it a necessity for work

Just love reading

4. How frequently do you use the Kindle?

How frequently do you use the Kindle? Never

2-3 times/ month

1-2 times/ week

Daily

Multiple Times Daily

5. How would you rate your overall satisfaction?

How would you rate your overall satisfaction? Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Have Not Used

6. Please rate your satisfaction with the following device features (if satisfaction is neutral or below, please indicate why):

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Have Not Used
Menu Options	Please rate your satisfaction with the following device features (if satisfaction is neutral or below, please indicate why): Menu Options Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Have Not Used
5-way Controller	5-way Controller Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Have Not Used
Content Downloading	Content Downloading Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Have Not Used
Help/Support on Device	Help/Support on Device Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Have Not Used
Screen Transition (going from one page to next)	Screen Transition (going from one page to next) Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Have Not Used
Kindle Store	Kindle Store Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Have Not Used
Battery Life	Battery Life Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Have Not Used
Text-to-Speech	Text-to-Speech Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Have Not Used
Note-taking/Bookmarking	Note-taking/Bookmarking Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Have Not Used
Search Function	Search Function Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Have Not Used
WhisperNet Wireless Connection	WhisperNet Wireless Connection Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Have Not Used

7. General comments on features

General comments on features

8. Based on your experiences to date, would you purchase another Kindle for yourself or someone else?

Based on your experiences to date, would you purchase another Kindle for yourself or someone else? Perhaps - haven't decided yet

Absolutely not

Absolutely yes

9. Based on your experience, would you recommend the Kindle to someone else?

Based on your experience, would you recommend the Kindle to someone else? Yes, without reservation

Yes, but only to technically savvy individuals

No, never

10. Any other comments on your Kindle user experience you'd like to share?

Any other comments on your Kindle user experience you'd like to share?

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