Kindle Usability Survey
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1. Instructions
As part of a client usability study, Guidewire Group would appreciate your feedback on your experience and interactions with the Amazon Kindle e-reader.
Please take a few minutes to answer the following questions. Your answers will remain confidential. A summary of feedback will be posted to the Guidewire Group blog.
In answering the questions, if you rate anything neutral or below, be sure to add comments on potential improvements as you see them. Thanks again!
1
. How long have you been using the Kindle?
How long have you been using the Kindle?
12 months or longer
6 to 12 months
3 to 6 months
2 to 3 months
less than 1 month
I don't use a Kindle
2
. What was your learning curve for the Kindle?
What was your learning curve for the Kindle?
Grasped the basic functions immediately
Grasped all of the features immediately
Can navigate through a book but still learning the ropes
Still haven't figured out what to do
3
. Why did you initially purchase a Kindle?
Why did you initially purchase a Kindle?
Curiosity
Consider myself an early adopter
Positive reviews from friends/colleagues
Considered it a necessity for work
Just love reading
4
. How frequently do you use the Kindle?
How frequently do you use the Kindle?
Never
2-3 times/ month
1-2 times/ week
Daily
Multiple Times Daily
5
. How would you rate your overall satisfaction?
How would you rate your overall satisfaction?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Have Not Used
6
. Please rate your satisfaction with the following device features (if satisfaction is neutral or below, please indicate why):
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Have Not Used
Menu Options
*
Please rate your satisfaction with the following device features (if satisfaction is neutral or below, please indicate why): Menu Options Very Satisfied
Menu Options Satisfied
Menu Options Neutral
Menu Options Dissatisfied
Menu Options Very Dissatisfied
Menu Options Have Not Used
5-way Controller
5-way Controller Very Satisfied
5-way Controller Satisfied
5-way Controller Neutral
5-way Controller Dissatisfied
5-way Controller Very Dissatisfied
5-way Controller Have Not Used
Content Downloading
Content Downloading Very Satisfied
Content Downloading Satisfied
Content Downloading Neutral
Content Downloading Dissatisfied
Content Downloading Very Dissatisfied
Content Downloading Have Not Used
Help/Support on Device
Help/Support on Device Very Satisfied
Help/Support on Device Satisfied
Help/Support on Device Neutral
Help/Support on Device Dissatisfied
Help/Support on Device Very Dissatisfied
Help/Support on Device Have Not Used
Screen Transition (going from one page to next)
Screen Transition (going from one page to next) Very Satisfied
Screen Transition (going from one page to next) Satisfied
Screen Transition (going from one page to next) Neutral
Screen Transition (going from one page to next) Dissatisfied
Screen Transition (going from one page to next) Very Dissatisfied
Screen Transition (going from one page to next) Have Not Used
Kindle Store
Kindle Store Very Satisfied
Kindle Store Satisfied
Kindle Store Neutral
Kindle Store Dissatisfied
Kindle Store Very Dissatisfied
Kindle Store Have Not Used
Battery Life
Battery Life Very Satisfied
Battery Life Satisfied
Battery Life Neutral
Battery Life Dissatisfied
Battery Life Very Dissatisfied
Battery Life Have Not Used
Text-to-Speech
Text-to-Speech Very Satisfied
Text-to-Speech Satisfied
Text-to-Speech Neutral
Text-to-Speech Dissatisfied
Text-to-Speech Very Dissatisfied
Text-to-Speech Have Not Used
Note-taking/Bookmarking
Note-taking/Bookmarking Very Satisfied
Note-taking/Bookmarking Satisfied
Note-taking/Bookmarking Neutral
Note-taking/Bookmarking Dissatisfied
Note-taking/Bookmarking Very Dissatisfied
Note-taking/Bookmarking Have Not Used
Search Function
Search Function Very Satisfied
Search Function Satisfied
Search Function Neutral
Search Function Dissatisfied
Search Function Very Dissatisfied
Search Function Have Not Used
WhisperNet Wireless Connection
WhisperNet Wireless Connection Very Satisfied
WhisperNet Wireless Connection Satisfied
WhisperNet Wireless Connection Neutral
WhisperNet Wireless Connection Dissatisfied
WhisperNet Wireless Connection Very Dissatisfied
WhisperNet Wireless Connection Have Not Used
7
. General comments on features
General comments on features
8
. Based on your experiences to date, would you purchase another Kindle for yourself or someone else?
Based on your experiences to date, would you purchase another Kindle for yourself or someone else?
Perhaps - haven't decided yet
Absolutely not
Absolutely yes
9
. Based on your experience, would you recommend the Kindle to someone else?
Based on your experience, would you recommend the Kindle to someone else?
Yes, without reservation
Yes, but only to technically savvy individuals
No, never
10
. Any other comments on your Kindle user experience you'd like to share?
Any other comments on your Kindle user experience you'd like to share?
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