This Issue's Dilemma:

 

My sales star has lost his luster

Our top salesperson has great sales numbers. But his conduct leaves a lot to be desired. He’s notorious for cherry picking customers, and he refuses to do the administrative part of his job because he’s “too busy selling.” Needless to say, no one in the company likes him.

Should I let him go, despite the potential loss of revenue? Or is there some way I can make him a star in every area of his job?

— Michael T., President

What advice would you give?

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