Webtrends Information Usage Survey

1. What is your job title or role in your organization?

What is your job title or role in your organization?

2. How much time do you typically spend searching the documentation for a topic?

How much time do you typically spend searching the documentation for a topic?

3. What percentage of the time are you successful in finding the information you want?

What percentage of the time are you successful in finding the information you want?

4. How useful do you find the following information for using Webtrends? Please choose n/a if you have never tried to use this information.

	Never useful	Somewhat useful	Reliably useful	Very useful	Essential	N/A
Basic or custom tagging information	How useful do you find the following information for using Webtrends? Please choose n/a if you have never tried to use this information. Basic or custom tagging information Never useful	Somewhat useful	Reliably useful	Very useful	Essential	N/A
Administration User's Guide	Administration User's Guide Never useful	Somewhat useful	Reliably useful	Very useful	Essential	N/A
Campaign configuration information	Campaign configuration information Never useful	Somewhat useful	Reliably useful	Very useful	Essential	N/A
Profile configuration instructions	Profile configuration instructions Never useful	Somewhat useful	Reliably useful	Very useful	Essential	N/A
Information about backing up and maintaining your system	Information about backing up and maintaining your system Never useful	Somewhat useful	Reliably useful	Very useful	Essential	N/A
Custom reports configuration instructions	Custom reports configuration instructions Never useful	Somewhat useful	Reliably useful	Very useful	Essential	N/A
Webtrends Query Parameter Reference	Webtrends Query Parameter Reference Never useful	Somewhat useful	Reliably useful	Very useful	Essential	N/A
User rights configuration infomration	User rights configuration infomration Never useful	Somewhat useful	Reliably useful	Very useful	Essential	N/A
Marketing Warehouse User's Guide	Marketing Warehouse User's Guide Never useful	Somewhat useful	Reliably useful	Very useful	Essential	N/A
Installation instructions	Installation instructions Never useful	Somewhat useful	Reliably useful	Very useful	Essential	N/A
Reports User's Guide	Reports User's Guide Never useful	Somewhat useful	Reliably useful	Very useful	Essential	N/A
Report Help cards	Report Help cards Never useful	Somewhat useful	Reliably useful	Very useful	Essential	N/A

5. How often do you use the following methods when searching for information about Webtrends?

	Never	Rarely	Sometimes	Frequently	Always
Online help search	How often do you use the following methods when searching for information about Webtrends? Online help search Never	Rarely	Sometimes	Frequently	Always
Webtrends customer center	Webtrends customer center Never	Rarely	Sometimes	Frequently	Always
Knowledge base search	Knowledge base search Never	Rarely	Sometimes	Frequently	Always
Webtrends user forums	Webtrends user forums Never	Rarely	Sometimes	Frequently	Always
Google search or other online search engine	Google search or other online search engine Never	Rarely	Sometimes	Frequently	Always
Third-party analytics blogs or articles	Third-party analytics blogs or articles Never	Rarely	Sometimes	Frequently	Always
Webtrends Technical Support	Webtrends Technical Support Never	Rarely	Sometimes	Frequently	Always

Other (please specify)

6. What documentation formats do you (or would you) find most useful?

	Never useful	Somewhat useful	Reliably useful	Very useful	Essential
In-product Help	What documentation formats do you (or would you) find most useful? In-product Help Never useful	Somewhat useful	Reliably useful	Very useful	Essential
Searchable online HTML manuals (included in Help)	Searchable online HTML manuals (included in Help) Never useful	Somewhat useful	Reliably useful	Very useful	Essential
Single-chapter PDFs	Single-chapter PDFs Never useful	Somewhat useful	Reliably useful	Very useful	Essential
Book-length user's guides in PDF	Book-length user's guides in PDF Never useful	Somewhat useful	Reliably useful	Very useful	Essential
Flash tutorials	Flash tutorials Never useful	Somewhat useful	Reliably useful	Very useful	Essential

7. What are your top 3 frustrations in using Webtrends documentation?

What are your top 3 frustrations in using Webtrends documentation? There is too much content scattered over many locations.	There's not enough end-to-end configuration information.	The information is hard to understand.	It's too hard to keep track of the information I find useful.	There's too much information that's not relevant to my business problems.	There's not enough in-depth information.	There's too much information that's not relevant to my Webtrends configuration.	There's not enough introductory information	There are not enough implementation examples and business cases.	The information is not accurate.	The information level is OK, but I can't find what I want.
Other (please specify)

8. Thank you for helping us make Webtrends documentation better! Please feel free to add comments below, or send email with more feedback to documentation@webtrends.com.

Thank you for helping us make Webtrends documentation better! Please feel free to add comments below, or send email with more feedback to documentation@webtrends.com.

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