Organizational Performance Survey - 2009-1
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HOW ARE WE DOING?

Dear Customer:

On behalf of all our hard working employees, I thank you for giving us the opportunity to serve you. It is an assignment we do not take lightly. Please help us to continue to improve by taking just a few moments to share your thoughts on your most recent experience. We review all feedback received and value your comments and suggestions

Rick Robinson,
CEO Stanislaus County

Purpose Statement: This customer satisfaction survey tool seeks to accurately measure your customer service experience with an emphasis on better understanding ways that we can improve in the following core areas: being well organized; consistently well mannered; effective; and knowledgeable.

Thank you for your input!
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1. Department Visited:

2. Purpose of Visit:

3. Overall, I am satisfied with my experience with Stanislaus County.

4. Are we well organized?
[upon your most recent contact - regardless of whether you agree or disagree with an outcome]

Service was provided in a prompt and timely manner.

5. Are we well organized?
[upon your most recent contact - regardless of whether you agree or disagree with an outcome]

It was easy to do business with Stanislaus County.

6. Are we well mannered?
[this includes initial greetings and willingness to help]

I was treated with respect.

7. Are we well mannered?
[this includes initial greetings and willingness to help]

I felt listened to and my questions were clearly addressed.

8. Are we effective?
[this response will help identify the level of service we provided]

I received the service and/or information that I needed.

9. Are we effective?
[this response will help identify the level of service we provided]

I was satisfied with the services and/or information I received.

10. Are we knowledgeable?
[did the staff person who assisted you appear to be well informed?]

Staff was able to answer my questions, or directed me to the person who could.

11. Other Comments? [Anything you would like to add regarding your experience?]

12. How important to YOU is our core area of being "Well Organized"?
[please tell us how important you think our core values are]

13. How important to YOU is our core area of being "Well Mannered"?
[please tell us how important you think our core values are]

14. How important to YOU is our core area of being "Effective"?
[please tell us how important you think our core values are]

15. How important to YOU is our core area of being "Knowledgeable"?
[please tell us how important you think our core values are]

16. How important to YOU is another core area?

17. What is the other core area that is important to you?

18. Contact Information: