SurveyMonkey Powered Online Survey

ALTA Membership Needs Assessment Survey

We are currently conducting a survey of the membership to help guide us in our future activities. Your input is essential to help us manage the business of our association—understanding where we succeed and how we can do better in challenging times. Thank you in advance for your support and assistance.

-- Gary Kermott, ALTA President

A. Your ALTA & Industry Experiences

1. How important are each of the following issues to your company and the industry?

	Critical (5)	4	Neutral (3)	2	Not important (1)
Banks in real estate	*1. How important are each of the following issues to your company and the industry? Banks in real estate Critical (5)	Banks in real estate 4	Banks in real estate Neutral (3)	Banks in real estate 2	Banks in real estate Not important (1)
Federal regulation of insurance and pre-emption of state rate regulations	Federal regulation of insurance and pre-emption of state rate regulations Critical (5)	Federal regulation of insurance and pre-emption of state rate regulations 4	Federal regulation of insurance and pre-emption of state rate regulations Neutral (3)	Federal regulation of insurance and pre-emption of state rate regulations 2	Federal regulation of insurance and pre-emption of state rate regulations Not important (1)
Government Sponsored Enterprises (GSE) Reform	Government Sponsored Enterprises (GSE) Reform Critical (5)	Government Sponsored Enterprises (GSE) Reform 4	Government Sponsored Enterprises (GSE) Reform Neutral (3)	Government Sponsored Enterprises (GSE) Reform 2	Government Sponsored Enterprises (GSE) Reform Not important (1)
Mortgage fraud	Mortgage fraud Critical (5)	Mortgage fraud 4	Mortgage fraud Neutral (3)	Mortgage fraud 2	Mortgage fraud Not important (1)
Mortgage reform	Mortgage reform Critical (5)	Mortgage reform 4	Mortgage reform Neutral (3)	Mortgage reform 2	Mortgage reform Not important (1)
Mortgage Impairment/Radian Lien Protection (RLP)	Mortgage Impairment/Radian Lien Protection (RLP) Critical (5)	Mortgage Impairment/Radian Lien Protection (RLP) 4	Mortgage Impairment/Radian Lien Protection (RLP) Neutral (3)	Mortgage Impairment/Radian Lien Protection (RLP) 2	Mortgage Impairment/Radian Lien Protection (RLP) Not important (1)
Payment of overtime	Payment of overtime Critical (5)	Payment of overtime 4	Payment of overtime Neutral (3)	Payment of overtime 2	Payment of overtime Not important (1)
Privacy issues	Privacy issues Critical (5)	Privacy issues 4	Privacy issues Neutral (3)	Privacy issues 2	Privacy issues Not important (1)
Public/consumer awareness	Public/consumer awareness Critical (5)	Public/consumer awareness 4	Public/consumer awareness Neutral (3)	Public/consumer awareness 2	Public/consumer awareness Not important (1)
Real Estate Settlement Procedures Act (RESPA)	Real Estate Settlement Procedures Act (RESPA) Critical (5)	Real Estate Settlement Procedures Act (RESPA) 4	Real Estate Settlement Procedures Act (RESPA) Neutral (3)	Real Estate Settlement Procedures Act (RESPA) 2	Real Estate Settlement Procedures Act (RESPA) Not important (1)
State regulatory issues	State regulatory issues Critical (5)	State regulatory issues 4	State regulatory issues Neutral (3)	State regulatory issues 2	State regulatory issues Not important (1)
Tax reporting requirements	Tax reporting requirements Critical (5)	Tax reporting requirements 4	Tax reporting requirements Neutral (3)	Tax reporting requirements 2	Tax reporting requirements Not important (1)

2. How long has your company been an active member of ALTA?

2. How long has your company been an active member of ALTA? years:

3. How long have you personally been engaged as a member of ALTA?

3. How long have you personally been engaged as a member of ALTA? years:

4. In what ways have you been active with ALTA over the past two to three years? (check all that apply)

4. In what ways have you been active with ALTA over the past two to three years? (check all that apply) Attended an Annual Conference or Tech Forum

Participated in a Land Title Institute educational program

Regularly read ALTA print publications and/or e-newsletters

Visited the ALTA Web site

Served in a national leadership role on the Board or a Committee

Spoken at an ALTA conference or written for an ALTA publication

Recruited or encouraged another individual to become a member

Contributed to TIPAC and/or engaged in grassroots activity

Communicated directly with ALTA staff on the telephone, in person or via email

No recent activity

Other activities (specify)

5. What are the most important reasons your company belongs to ALTA today?
Indicate your most, second-most, and third-most important reasons as "#1," "#2," and "#3" below.

	#1	#2	#3
Access to insurance (such as TIAC E&O)	5. What are the most important reasons your company belongs to ALTA today? Indicate your most, second-most, and third-most important reasons as "#1," "#2," and "#3" below. Access to insurance (such as TIAC E&O) #1*	Access to insurance (such as TIAC E&O) #2	Access to insurance (such as TIAC E&O) #3
Legislative/regulatory advocacy and monitoring/reporting	Legislative/regulatory advocacy and monitoring/reporting #1	Legislative/regulatory advocacy and monitoring/reporting #2	Legislative/regulatory advocacy and monitoring/reporting #3
Networking opportunities	Networking opportunities #1	Networking opportunities #2	Networking opportunities #3
Marketing and business development opportunities	Marketing and business development opportunities #1	Marketing and business development opportunities #2	Marketing and business development opportunities #3
Access to information on market trends/developments	Access to information on market trends/developments #1	Access to information on market trends/developments #2	Access to information on market trends/developments #3
Professional education: meetings, conferences, seminars	Professional education: meetings, conferences, seminars #1	Professional education: meetings, conferences, seminars #2	Professional education: meetings, conferences, seminars #3
To support the profession and industry	To support the profession and industry #1	To support the profession and industry #2	To support the profession and industry #3
Other reason	Other reason #1	Other reason #2	Other reason #3

Other reason (specify)

6. To help us understand what matters most about ALTA to you, please tell us how much of the value you receive from membership can be attributed to each of the following general categories of service. Please answer so that they total to 100% and enter "zero" if one or more areas are of no value to your company.

6. To help us understand what matters most about ALTA to you, please tell us how much of the value you receive from membership can be attributed to each of the following general categories of service. Please answer so that they total to 100% and enter "zero" if one or more areas are of no value to your company. Government Relations: legislative/regulatory representation, advocacy, and monitoring: (percentage)
Industry Information: publications, communications, research, and data: (percentage)
Education: professional development and training for you, your staff, and peers: (percentage)
Networking: opportunities to meet, discuss issues, and share ideas with peers: (percentage)
Forms: standardized forms for use throughout the industry: (percentage)
Purchasing/Discount Programs: TIAC, other insurance, retirement, business services: (percentage)

7. In your opinion, how likely are you to remain a member of ALTA over the next 3-5 years?

7. In your opinion, how likely are you to remain a member of ALTA over the next 3-5 years? Extremely likely

Somewhat likely

Uncertain

Not at all likely

8. How would you rate ALTA's performance in each of the following areas?

	Excellent (5)	4	Neutral (3)	2	Poor (1)	No opinion
Quality of ALTA volunteer leaders	*8. How would you rate ALTA's performance in each of the following areas? Quality of ALTA volunteer leaders Excellent (5)	Quality of ALTA volunteer leaders 4	Quality of ALTA volunteer leaders Neutral (3)	Quality of ALTA volunteer leaders 2	Quality of ALTA volunteer leaders Poor (1)	Quality of ALTA volunteer leaders No opinion
Quality of ALTA educational meetings, seminars and conferences	Quality of ALTA educational meetings, seminars and conferences Excellent (5)	Quality of ALTA educational meetings, seminars and conferences 4	Quality of ALTA educational meetings, seminars and conferences Neutral (3)	Quality of ALTA educational meetings, seminars and conferences 2	Quality of ALTA educational meetings, seminars and conferences Poor (1)	Quality of ALTA educational meetings, seminars and conferences No opinion
Service and performance of ALTA staff	Service and performance of ALTA staff Excellent (5)	Service and performance of ALTA staff 4	Service and performance of ALTA staff Neutral (3)	Service and performance of ALTA staff 2	Service and performance of ALTA staff Poor (1)	Service and performance of ALTA staff No opinion
Quality of ALTA communications	Quality of ALTA communications Excellent (5)	Quality of ALTA communications 4	Quality of ALTA communications Neutral (3)	Quality of ALTA communications 2	Quality of ALTA communications Poor (1)	Quality of ALTA communications No opinion
ALTA's overall degree of focus on industry issues	ALTA's overall degree of focus on industry issues Excellent (5)	ALTA's overall degree of focus on industry issues 4	ALTA's overall degree of focus on industry issues Neutral (3)	ALTA's overall degree of focus on industry issues 2	ALTA's overall degree of focus on industry issues Poor (1)	ALTA's overall degree of focus on industry issues No opinion
ALTA's specific positions taken on issues	ALTA's specific positions taken on issues Excellent (5)	ALTA's specific positions taken on issues 4	ALTA's specific positions taken on issues Neutral (3)	ALTA's specific positions taken on issues 2	ALTA's specific positions taken on issues Poor (1)	ALTA's specific positions taken on issues No opinion
ALTA's overall performance	ALTA's overall performance Excellent (5)	ALTA's overall performance 4	ALTA's overall performance Neutral (3)	ALTA's overall performance 2	ALTA's overall performance Poor (1)	ALTA's overall performance No opinion

9. Please indicate how strongly you agree with the following statements regarding ALTA.

	Strongly Agree (5)	4	Neutral (3)	2	Strongly Disagree (1)	No opinion
ALTA communicates well to members on industry issues	*9. Please indicate how strongly you agree with the following statements regarding ALTA. ALTA communicates well to members on industry issues Strongly Agree (5)	ALTA communicates well to members on industry issues 4	ALTA communicates well to members on industry issues Neutral (3)	ALTA communicates well to members on industry issues 2	ALTA communicates well to members on industry issues Strongly Disagree (1)	ALTA communicates well to members on industry issues No opinion
ALTA is a powerful voice to consumers and the public	ALTA is a powerful voice to consumers and the public Strongly Agree (5)	ALTA is a powerful voice to consumers and the public 4	ALTA is a powerful voice to consumers and the public Neutral (3)	ALTA is a powerful voice to consumers and the public 2	ALTA is a powerful voice to consumers and the public Strongly Disagree (1)	ALTA is a powerful voice to consumers and the public No opinion
ALTA responds quickly to crises that face the industry	ALTA responds quickly to crises that face the industry Strongly Agree (5)	ALTA responds quickly to crises that face the industry 4	ALTA responds quickly to crises that face the industry Neutral (3)	ALTA responds quickly to crises that face the industry 2	ALTA responds quickly to crises that face the industry Strongly Disagree (1)	ALTA responds quickly to crises that face the industry No opinion
ALTA does a good job of anticipating industry needs	ALTA does a good job of anticipating industry needs Strongly Agree (5)	ALTA does a good job of anticipating industry needs 4	ALTA does a good job of anticipating industry needs Neutral (3)	ALTA does a good job of anticipating industry needs 2	ALTA does a good job of anticipating industry needs Strongly Disagree (1)	ALTA does a good job of anticipating industry needs No opinion
ALTA services are well-priced for the value they deliver	ALTA services are well-priced for the value they deliver Strongly Agree (5)	ALTA services are well-priced for the value they deliver 4	ALTA services are well-priced for the value they deliver Neutral (3)	ALTA services are well-priced for the value they deliver 2	ALTA services are well-priced for the value they deliver Strongly Disagree (1)	ALTA services are well-priced for the value they deliver No opinion
ALTA offers a sufficiently wide range of services to meet my needs and expectations	ALTA offers a sufficiently wide range of services to meet my needs and expectations Strongly Agree (5)	ALTA offers a sufficiently wide range of services to meet my needs and expectations 4	ALTA offers a sufficiently wide range of services to meet my needs and expectations Neutral (3)	ALTA offers a sufficiently wide range of services to meet my needs and expectations 2	ALTA offers a sufficiently wide range of services to meet my needs and expectations Strongly Disagree (1)	ALTA offers a sufficiently wide range of services to meet my needs and expectations No opinion
ALTA serves the needs of underwriters effectively	ALTA serves the needs of underwriters effectively Strongly Agree (5)	ALTA serves the needs of underwriters effectively 4	ALTA serves the needs of underwriters effectively Neutral (3)	ALTA serves the needs of underwriters effectively 2	ALTA serves the needs of underwriters effectively Strongly Disagree (1)	ALTA serves the needs of underwriters effectively No opinion
ALTA serves the needs of agents effectively	ALTA serves the needs of agents effectively Strongly Agree (5)	ALTA serves the needs of agents effectively 4	ALTA serves the needs of agents effectively Neutral (3)	ALTA serves the needs of agents effectively 2	ALTA serves the needs of agents effectively Strongly Disagree (1)	ALTA serves the needs of agents effectively No opinion
ALTA's operations are very transparent: I know what they are doing and how they are doing it when I need to know	ALTA's operations are very transparent: I know what they are doing and how they are doing it when I need to know Strongly Agree (5)	ALTA's operations are very transparent: I know what they are doing and how they are doing it when I need to know 4	ALTA's operations are very transparent: I know what they are doing and how they are doing it when I need to know Neutral (3)	ALTA's operations are very transparent: I know what they are doing and how they are doing it when I need to know 2	ALTA's operations are very transparent: I know what they are doing and how they are doing it when I need to know Strongly Disagree (1)	ALTA's operations are very transparent: I know what they are doing and how they are doing it when I need to know No opinion
I know who to contact at ALTA when I have a question	I know who to contact at ALTA when I have a question Strongly Agree (5)	I know who to contact at ALTA when I have a question 4	I know who to contact at ALTA when I have a question Neutral (3)	I know who to contact at ALTA when I have a question 2	I know who to contact at ALTA when I have a question Strongly Disagree (1)	I know who to contact at ALTA when I have a question No opinion