Sales and Installation Survey

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1. What is the reason for your visit?

What is the reason for your visit? new customer

radio ad

recommendation

specific product

gift purchase

regular customer

newspaper ad

2. On a scale from 1 - 7 (1 being worst and 7 being best), how would you rate your over all experience with Electronic Express? Please answer only 1 choice.

On a scale from 1 - 7 (1 being worst and 7 being best), how would you rate your over all experience with Electronic Express? Please answer only 1 choice. very poor

poor

poor, but had some good points

fair

good, but needs improvement

good

excellent

suggestions

3. When thinking about your recent home installation, what impressions do you have on our installers and your personal installation? Select all that apply.

When thinking about your recent home installation, what impressions do you have on our installers and your personal installation? Select all that apply. Installer offered accessories to improve or maintain equipment (line conditioner/surge protector, screen cleaner, universal remotes)

Installer appearance was satisfactory

Installer suggested ways to improve Audio/Video experience (upgrades to gear, audio/video in other areas, etc.,)

Installer was courteous

Installation was scheduled in a timely manner

Installation was clean and neat with Installer cleaning up after job.

Installer gave/wrote clear instructions

Other (please specify)

4. When thinking about your store visit, which if any of the following best describes your in store visit. Select all that apply

When thinking about your store visit, which if any of the following best describes your in store visit. Select all that apply store was bright, active, and fun

displays looked good

prompt attention from staff

staff was friendly

staff / salesperson was knowledgeable

outside of store looked good

store inside was clean

Other (please specify)

5. When thinking about your store visit, did your salesperson go over and explain any accessories you might need?

When thinking about your store visit, did your salesperson go over and explain any accessories you might need? yes

6. According to George Lucas, Steven Spielberg and all major movie production studios, audio is over 50% of the movie/tv watching experience. Did your salesperson or installer offer ANY audio options?

According to George Lucas, Steven Spielberg and all major movie production studios, audio is over 50% of the movie/tv watching experience. Did your salesperson or installer offer ANY audio options? yes

Other (please specify)

7. What other places have you shopped for your electronic purchases in the past? Select all that apply.

What other places have you shopped for your electronic purchases in the past? Select all that apply. amazon.com

yahoo!

best buy

craig's list

e-bay

hi-fi buys (Nashville store only)

circuit city

Other (please specify)

8. How likely are you to shop with US again?

How likely are you to shop with US again? Never

Sometimes

I just check your prices

I stop in when comparing electronics

Most of my household electronics are from Electronic Express

Electronic Express is my only stop when shopping for electronics

9. Overall how do you feel about the level of knowledge, professionalism and genuine concern your salesperson displayed to you? Please select all that apply

Overall how do you feel about the level of knowledge, professionalism and genuine concern your salesperson displayed to you? Please select all that apply Showed a willingness to work with me to achieve maximum value from my purchase.

Was pushy and or aggressive.

Smart and helpful.

Talked "techie" and I/we couldnt understand.

Asked questions about how I might use a product and offered correct accessories.

10. Do you feel that Electronic Express offers a good value for your money?

Do you feel that Electronic Express offers a good value for your money? yes

depends on the product

Other (please specify)

1. Default Section

1. What is the reason for your visit?

2. On a scale from 1 - 7 (1 being worst and 7 being best), how would you rate your over all experience with Electronic Express? Please answer only 1 choice.

3. When thinking about your recent home installation, what impressions do you have on our installers and your personal installation? Select all that apply.

4. When thinking about your store visit, which if any of the following best describes your in store visit. Select all that apply

5. When thinking about your store visit, did your salesperson go over and explain any accessories you might need?

6. According to George Lucas, Steven Spielberg and all major movie production studios, audio is over 50% of the movie/tv watching experience. Did your salesperson or installer offer ANY audio options?

7. What other places have you shopped for your electronic purchases in the past? Select all that apply.

8. How likely are you to shop with US again?

9. Overall how do you feel about the level of knowledge, professionalism and genuine concern your salesperson displayed to you? Please select all that apply

10. Do you feel that Electronic Express offers a good value for your money?