EHS&RM Customer Satisfaction Survey
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Give Us Your Feedback?

Our goal is to provide the best services possible to our customers. We invite you to participate in our Customer Service Survey by completing this questionnaire. Your responses will enable us to evaluate overall effectiveness as well as identifying areas which may need improvement. Thank you in advance for your participation. We appreciate your feedback.

1. How would you rate the services of the EHS&RM staff member?

	Excellent	Good	Average	Poor	Unacceptable	N/A
Courtesy and professionalism of office staff	*How would you rate the services of the EHS&RM staff member? Courtesy and professionalism of office staff Excellent	Courtesy and professionalism of office staff Good	Courtesy and professionalism of office staff Average	Courtesy and professionalism of office staff Poor	Courtesy and professionalism of office staff Unacceptable	Courtesy and professionalism of office staff N/A
Response to phone inquiry or complaint	Response to phone inquiry or complaint Excellent	Response to phone inquiry or complaint Good	Response to phone inquiry or complaint Average	Response to phone inquiry or complaint Poor	Response to phone inquiry or complaint Unacceptable	Response to phone inquiry or complaint N/A
Knowledge and helpfulness of staff	Knowledge and helpfulness of staff Excellent	Knowledge and helpfulness of staff Good	Knowledge and helpfulness of staff Average	Knowledge and helpfulness of staff Poor	Knowledge and helpfulness of staff Unacceptable	Knowledge and helpfulness of staff N/A
Explanation of policies, rules, regulations	Explanation of policies, rules, regulations Excellent	Explanation of policies, rules, regulations Good	Explanation of policies, rules, regulations Average	Explanation of policies, rules, regulations Poor	Explanation of policies, rules, regulations Unacceptable	Explanation of policies, rules, regulations N/A
Willingness to explore options to solve problems	Willingness to explore options to solve problems Excellent	Willingness to explore options to solve problems Good	Willingness to explore options to solve problems Average	Willingness to explore options to solve problems Poor	Willingness to explore options to solve problems Unacceptable	Willingness to explore options to solve problems N/A
Attention, interest and enthusiasm of staff	Attention, interest and enthusiasm of staff Excellent	Attention, interest and enthusiasm of staff Good	Attention, interest and enthusiasm of staff Average	Attention, interest and enthusiasm of staff Poor	Attention, interest and enthusiasm of staff Unacceptable	Attention, interest and enthusiasm of staff N/A
Office appearance, arrangement and facilities	Office appearance, arrangement and facilities Excellent	Office appearance, arrangement and facilities Good	Office appearance, arrangement and facilities Average	Office appearance, arrangement and facilities Poor	Office appearance, arrangement and facilities Unacceptable	Office appearance, arrangement and facilities N/A

2. Have you ever visited our website?

Have you ever visited our website? Yes

3. If Yes, how would you grade the website with regard to the following;

	Excellent	Good	Average	Poor	Very poor	Undecided
Overall content	*If Yes, how would you grade the website with regard to the following; Overall content Excellent	Overall content Good	Overall content Average	Overall content Poor	Overall content Very poor	Overall content Undecided
Ease of navigation.	Ease of navigation. Excellent	Ease of navigation. Good	Ease of navigation. Average	Ease of navigation. Poor	Ease of navigation. Very poor	Ease of navigation. Undecided
Overall look	Overall look Excellent	Overall look Good	Overall look Average	Overall look Poor	Overall look Very poor	Overall look Undecided

What changes or additional features would you like to be included in the website?

4. Thinking about your most recent experience with the department, how would you rate your level of satisfaction?

Thinking about your most recent experience with the department, how would you rate your level of satisfaction? Excellent

Good

Average

Poor

Unacceptable

N/A

5. How would you rate your overall level satisfaction with the Environmental Health, Safety, and Risk Management Department?

How would you rate your overall level satisfaction with the Environmental Health, Safety, and Risk Management Department? Excellent

Good

Average

Poor

Unsatisfactory

N/A

6. If you have any suggestions or comments regarding how we could improve the services we provide to you, please enter them below.

If you have any suggestions or comments regarding how we could improve the services we provide to you, please enter them below.

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EHS&RM Customer Satisfaction SurveyCancel this survey >>

Give Us Your Feedback?

EHS&RM Customer Satisfaction Survey
Cancel this survey >>