EHS&RM Customer Satisfaction Survey

Give Us Your Feedback?

Our goal is to provide the best services possible to our customers. We invite you to participate in our Customer Service Survey by completing this questionnaire. Your responses will enable us to evaluate overall effectiveness as well as identifying areas which may need improvement. Thank you in advance for your participation. We appreciate your feedback.

1. How would you rate the services of the EHS&RM staff member?

	Excellent	Good	Average	Poor	Unacceptable	N/A
Courtesy and professionalism of office staff	How would you rate the services of the EHS&RM staff member? Courtesy and professionalism of office staff Excellent	Good	Average	Poor	Unacceptable	N/A
Response to phone inquiry or complaint	Response to phone inquiry or complaint Excellent	Good	Average	Poor	Unacceptable	N/A
Knowledge and helpfulness of staff	Knowledge and helpfulness of staff Excellent	Good	Average	Poor	Unacceptable	N/A
Explanation of policies, rules, regulations	Explanation of policies, rules, regulations Excellent	Good	Average	Poor	Unacceptable	N/A
Willingness to explore options to solve problems	Willingness to explore options to solve problems Excellent	Good	Average	Poor	Unacceptable	N/A
Attention, interest and enthusiasm of staff	Attention, interest and enthusiasm of staff Excellent	Good	Average	Poor	Unacceptable	N/A
Office appearance, arrangement and facilities	Office appearance, arrangement and facilities Excellent	Good	Average	Poor	Unacceptable	N/A

2. Have you ever visited our website?

Have you ever visited our website? Yes

3. If Yes, how would you grade the website with regard to the following;

	Excellent	Good	Average	Poor	Very poor	Undecided
Overall content	If Yes, how would you grade the website with regard to the following; Overall content Excellent	Good	Average	Poor	Very poor	Undecided
Ease of navigation.	Ease of navigation. Excellent	Good	Average	Poor	Very poor	Undecided
Overall look	Overall look Excellent	Good	Average	Poor	Very poor	Undecided

What changes or additional features would you like to be included in the website?

4. Thinking about your most recent experience with the department, how would you rate your level of satisfaction?

Thinking about your most recent experience with the department, how would you rate your level of satisfaction? Excellent

Good

Average

Poor

Unacceptable

N/A

5. How would you rate your overall level satisfaction with the Environmental Health, Safety, and Risk Management Department?

How would you rate your overall level satisfaction with the Environmental Health, Safety, and Risk Management Department? Excellent

Good

Average

Poor

Unsatisfactory

N/A

6. If you have any suggestions or comments regarding how we could improve the services we provide to you, please enter them below.

If you have any suggestions or comments regarding how we could improve the services we provide to you, please enter them below.

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