Customer Satisfaction Survey
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How are we doing?
Please answer a few brief questions to let the IT Service Desk know how we are doing.
1
. On a scale of 1 to 5, how satisfied were you with the help you received from the IT Service Desk?
On a scale of 1 to 5, how satisfied were you with the help you received from the IT Service Desk?
5 - Very satisfied
4 - Somewhat satisfied
3 - Acceptable
2 - Somewhat dissatisfied
1 - Very dissatisfied
If you selected option 1 or 2 above, please explain...
2
. On a scale of 1 to 5, how effective was the resolution provided by the IT Service Desk?
On a scale of 1 to 5, how effective was the resolution provided by the IT Service Desk?
5 - Very effective
4 - Somewhat effective
3 - Acceptable
2 - Somewhat ineffective
1 - Very ineffective
If you selected option 1 or 2 above, please explain...
3
. On a scale of 1 to 5, how courteous was the IT Service Desk?
On a scale of 1 to 5, how courteous was the IT Service Desk?
5 - Very courteous
4 - Somewhat courteous
3 - Courteous
2 - Not courteous
1 - Very rude
If you selected option 1 or 2 above, please explain...
4
. Please add any additional comments or suggestions here...
Please add any additional comments or suggestions here...
5
. Please enter the text from the image above.
Please enter the text from the image above.
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