Customer Satisfaction Survey 2009

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

1. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Understanding your vacation needs	Please rate the following aspects of our work. Understanding your vacation needs Excellent	Understanding your vacation needs Good	Understanding your vacation needs Adequate	Understanding your vacation needs Poor	Understanding your vacation needs Unacceptable	Understanding your vacation needs N/A
Communicating clearly via website & email	Communicating clearly via website & email Excellent	Communicating clearly via website & email Good	Communicating clearly via website & email Adequate	Communicating clearly via website & email Poor	Communicating clearly via website & email Unacceptable	Communicating clearly via website & email N/A
Communicating clearly via phone	Communicating clearly via phone Excellent	Communicating clearly via phone Good	Communicating clearly via phone Adequate	Communicating clearly via phone Poor	Communicating clearly via phone Unacceptable	Communicating clearly via phone N/A
Providing accommodations you expected	Providing accommodations you expected Excellent	Providing accommodations you expected Good	Providing accommodations you expected Adequate	Providing accommodations you expected Poor	Providing accommodations you expected Unacceptable	Providing accommodations you expected N/A
Providing value for your money	Providing value for your money Excellent	Providing value for your money Good	Providing value for your money Adequate	Providing value for your money Poor	Providing value for your money Unacceptable	Providing value for your money N/A
Responding promptly to any problems	Responding promptly to any problems Excellent	Responding promptly to any problems Good	Responding promptly to any problems Adequate	Responding promptly to any problems Poor	Responding promptly to any problems Unacceptable	Responding promptly to any problems N/A
Meeting your vacation objectives	Meeting your vacation objectives Excellent	Meeting your vacation objectives Good	Meeting your vacation objectives Adequate	Meeting your vacation objectives Poor	Meeting your vacation objectives Unacceptable	Meeting your vacation objectives N/A

2. Overall, how do you rate the quality of accommodations and services we provide?

Overall, how do you rate the quality of accommodations and services we provide? Excellent

Good

Adequate

Poor

Unacceptable

3. What do you like most about Brown County?

What do you like most about Brown County? Brown County State Park

Music/Theatre Entertainment

The Shops Downtown

Outdoor Recreation

The Restaurants

Everything

4. Overall, is our performance ...

Overall, is our performance ... Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

5. Based on our performance, how likely is it that you will use us in the future?

Based on our performance, how likely is it that you will use us in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.