the New WM ezPay

Over the last three years, Waste Management has received valuable feedback from our customers regarding their online experience when paying their invoice. We listened to the suggestions and concerns provided through this feedback, and used them to create the new WM ezPay.

Using WM ezPay to view your invoice and pay your bill online is helping Waste Management to preserve our Environment because it presents paperless invoices, inserts, and other communications regarding your Waste Management account! If you have any questions regarding the new WM ezPay, please call 1-866-519-0248 to speak to one of our customer service representatives.

We thank you for visiting the new site, and hope that you will take a few minutes to let us know if we achieved our goal – to design an improved online payment experience that is easier and faster for our customers to use. Waste Management will send the first 100 customers to complete this survey a Gift Card for the amount of $25, in appreciation of your time. Note that Gift Cards will be distribted by the week of April 6, 2009.
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1. Is this the first time you have visited WM ezPay?
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2. What is the primary reason you visit WM ezPay?
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3. What functions did you perform on WM ezPay? (please check all that apply)
4. If you were already enrolled in WM ezPay or have processed a One-Time payment on WM.com before, what did you like most about the original version?
5. If you were already enrolled in WM ezPay or have processed a One-Time Payment at WM.com before, what did you like least about the original version?
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6. Is the new WM ezPay easier and friendlier to use than the original version?
7. If you answered No to Question 6 above, please tell us what you do not like about the new WM ezPay.
8. If you answered Yes to Question 6 above, please tell us in what you like best about the new WM ezPay.
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9. Please tell us how easy it is to access and view your Waste Management account information on the new WM ezPay site.
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10. Is the new WM ezPay user-friendly and easy to navigate?
Please rate your experience.
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11. Is conservation and preservation of the Environment your primary reason for enrolling in WM ezPay and eliminating paper invoices?
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12. What is your overall impression of the new WM ezPay in each of the areas below?
Below ExpectationsMeets ExpectationsExceeds Expectations
Professional
Informative
Visually Pleasing
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13. What is the likelihood that you will visit WM ezPay again?
14. Please add any comments you would like to share for improving WM ezPay to enhance the online bill payment and presentment experience. We welcome suggestions to improve specific areas, features you would like to see added to the site or removed from the site, and examples of what you consider to be good websites.
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