Customer Satisfaction Survey

The City of Plano Building Inspections Department is committed to monitoring the quality of the services we provide to our citizens and customers. We would appreciate your feedback on our performance. (All submissions are anonymous.)

1. Permit Services / Plan Review: Please rate your recent experience.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Communicating clearly and effectively	*Permit Services / Plan Review: Please rate your recent experience. Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively N/A
Keeping you informed of permits / plan review progress	Keeping you informed of permits / plan review progress Excellent	Keeping you informed of permits / plan review progress Good	Keeping you informed of permits / plan review progress Adequate	Keeping you informed of permits / plan review progress Poor	Keeping you informed of permits / plan review progress Unacceptable	Keeping you informed of permits / plan review progress N/A
Meeting turn around times	Meeting turn around times Excellent	Meeting turn around times Good	Meeting turn around times Adequate	Meeting turn around times Poor	Meeting turn around times Unacceptable	Meeting turn around times N/A
Working with you and your team	Working with you and your team Excellent	Working with you and your team Good	Working with you and your team Adequate	Working with you and your team Poor	Working with you and your team Unacceptable	Working with you and your team N/A
Responding promptly to problems	Responding promptly to problems Excellent	Responding promptly to problems Good	Responding promptly to problems Adequate	Responding promptly to problems Poor	Responding promptly to problems Unacceptable	Responding promptly to problems N/A

2. Inspection Requests / Inspections Services: Please rate your recent experience.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Communicating clearly and effectively	*Inspection Requests / Inspections Services: Please rate your recent experience. Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively N/A
Answering questions timely and appropriately	Answering questions timely and appropriately Excellent	Answering questions timely and appropriately Good	Answering questions timely and appropriately Adequate	Answering questions timely and appropriately Poor	Answering questions timely and appropriately Unacceptable	Answering questions timely and appropriately N/A
Meeting inspection requests in a timely manner	Meeting inspection requests in a timely manner Excellent	Meeting inspection requests in a timely manner Good	Meeting inspection requests in a timely manner Adequate	Meeting inspection requests in a timely manner Poor	Meeting inspection requests in a timely manner Unacceptable	Meeting inspection requests in a timely manner N/A
Working with you and your team	Working with you and your team Excellent	Working with you and your team Good	Working with you and your team Adequate	Working with you and your team Poor	Working with you and your team Unacceptable	Working with you and your team N/A
Responding promptly to problems	Responding promptly to problems Excellent	Responding promptly to problems Good	Responding promptly to problems Adequate	Responding promptly to problems Poor	Responding promptly to problems Unacceptable	Responding promptly to problems N/A

3. Overall, how do you rate the quality of the services we provide?

Overall, how do you rate the quality of the services we provide? Excellent

Good

Adequate

Poor

Unacceptable

4. What level of confidence do you have in us to deliver permit or inspection services that you require?

What level of confidence do you have in us to deliver permit or inspection services that you require? Complete

A lot

Some

Little

None

5. Overall, is our performance ...

Overall, is our performance ... Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

6. If you have any suggestions regarding how we could improve the services we provide to you OR you would like to elaborate on any of your answers to the above questions, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you OR you would like to elaborate on any of your answers to the above questions, please enter them in the box below.

7. We would like an opportunity to respond to your comments!

Please provide contact information Phone number or email address so we can follow up on issues or suggestions. This will help and ensure that we reach our customer service goals. Thank You!

We would like an opportunity to respond to your comments! Please provide contact information Phone number or email address so we can follow up on issues or suggestions. This will help and ensure that we reach our customer service goals. Thank You!

Customer Satisfaction Survey
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How Are We Doing?

Customer Satisfaction Survey
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