Client Service Satisfaction - Undergraduate Admissions and Recruitment

Please rank the following items related to client service provided by Undergraduate Admissions and Recruitment at Ryerson University.

1. I am satisfied with the client service provided.

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree
Answer	*I am satisfied with the client service provided. Answer Strongly Disagree	Answer Disagree	Answer Somewhat Disagree	Answer Somewhat Agree	Answer Agree	Answer Strongly Agree

2. I feel confident in the information I received.

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree
Answer	*I feel confident in the information I received. Answer Strongly Disagree	Answer Disagree	Answer Somewhat Disagree	Answer Somewhat Agree	Answer Agree	Answer Strongly Agree

3. Employees were helpful in solving any problems I may have had.

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree
Answer	*Employees were helpful in solving any problems I may have had. Answer Strongly Disagree	Answer Disagree	Answer Somewhat Disagree	Answer Somewhat Agree	Answer Agree	Answer Strongly Agree

4. Admissions policies/procedures are communicated in an easy to understand way.

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree
Answer	*Admissions policies/procedures are communicated in an easy to understand way. Answer Strongly Disagree	Answer Disagree	Answer Somewhat Disagree	Answer Somewhat Agree	Answer Agree	Answer Strongly Agree

5. I feel that employees spent enough time dealing with my inquiry.

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree
Answer	*I feel that employees spent enough time dealing with my inquiry. Answer Strongly Disagree	Answer Disagree	Answer Somewhat Disagree	Answer Somewhat Agree	Answer Agree	Answer Strongly Agree

6. Employees act with professionalism.

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree
Answer	*Employees act with professionalism. Answer Strongly Disagree	Answer Disagree	Answer Somewhat Disagree	Answer Somewhat Agree	Answer Agree	Answer Strongly Agree

7. I wish I could speak to someone more knowledgeable.

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree
Answer	*I wish I could speak to someone more knowledgeable. Answer Strongly Disagree	Answer Disagree	Answer Somewhat Disagree	Answer Somewhat Agree	Answer Agree	Answer Strongly Agree

8. Employees go above and beyond my expectations.

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree
Answer	*Employees go above and beyond my expectations. Answer Strongly Disagree	Answer Disagree	Answer Somewhat Disagree	Answer Somewhat Agree	Answer Agree	Answer Strongly Agree

9. Based on my interactions with Undergraduate Admissions and Recruitment, I would recommend applying to Ryerson.

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree
Answer	*Based on my interactions with Undergraduate Admissions and Recruitment, I would recommend applying to Ryerson. Answer Strongly Disagree	Answer Disagree	Answer Somewhat Disagree	Answer Somewhat Agree	Answer Agree	Answer Strongly Agree

10. I feel that employees genuinely want to assist me.

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree
Answer	*I feel that employees genuinely want to assist me. Answer Strongly Disagree	Answer Disagree	Answer Somewhat Disagree	Answer Somewhat Agree	Answer Agree	Answer Strongly Agree

11. The response was prompt.

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree	Not Applicable
Via email	*The response was prompt. Via email Strongly Disagree	Via email Disagree	Via email Somewhat Disagree	Via email Somewhat Agree	Via email Agree	Via email Strongly Agree	Via email Not Applicable
Via telephone	Via telephone Strongly Disagree	Via telephone Disagree	Via telephone Somewhat Disagree	Via telephone Somewhat Agree	Via telephone Agree	Via telephone Strongly Agree	Via telephone Not Applicable
Via in-person	Via in-person Strongly Disagree	Via in-person Disagree	Via in-person Somewhat Disagree	Via in-person Somewhat Agree	Via in-person Agree	Via in-person Strongly Agree	Via in-person Not Applicable

12. The response was thorough.

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree	Not Applicable
Via email	*The response was thorough. Via email Strongly Disagree	Via email Disagree	Via email Somewhat Disagree	Via email Somewhat Agree	Via email Agree	Via email Strongly Agree	Via email Not Applicable
Via telephone	Via telephone Strongly Disagree	Via telephone Disagree	Via telephone Somewhat Disagree	Via telephone Somewhat Agree	Via telephone Agree	Via telephone Strongly Agree	Via telephone Not Applicable
Via in-person	Via in-person Strongly Disagree	Via in-person Disagree	Via in-person Somewhat Disagree	Via in-person Somewhat Agree	Via in-person Agree	Via in-person Strongly Agree	Via in-person Not Applicable

13. Information was communicated in a way that was easy to understand.

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree	Not Applicable
Via email	*Information was communicated in a way that was easy to understand. Via email Strongly Disagree	Via email Disagree	Via email Somewhat Disagree	Via email Somewhat Agree	Via email Agree	Via email Strongly Agree	Via email Not Applicable
Via telephone	Via telephone Strongly Disagree	Via telephone Disagree	Via telephone Somewhat Disagree	Via telephone Somewhat Agree	Via telephone Agree	Via telephone Strongly Agree	Via telephone Not Applicable
Via in-person	Via in-person Strongly Disagree	Via in-person Disagree	Via in-person Somewhat Disagree	Via in-person Somewhat Agree	Via in-person Agree	Via in-person Strongly Agree	Via in-person Not Applicable

14. We value your feedback. Please feel free to include any comments or suggestions you may have.

We value your feedback. Please feel free to include any comments or suggestions you may have.

15. In order to improve our service it may be necessary to contact you regarding your feedback. Please leave your name and a contact phone number or email (optional).

In order to improve our service it may be necessary to contact you regarding your feedback. Please leave your name and a contact phone number or email (optional).

Client Service Satisfaction - Undergraduate Admissions and Recruitment - Ryerson University
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1. Overall Satisfaction

Client Service Satisfaction - Undergraduate Admissions and Recruitment - Ryerson UniversityExit this survey >>

1. Overall Satisfaction

Client Service Satisfaction - Undergraduate Admissions and Recruitment - Ryerson University
Exit this survey >>