1. Select the statement that best describes YOUR job function:

Select the statement that best describes YOUR job function:

2. Select the statement that best describes the perception of your IT's fundamental service delivery process and management tools capability/maturity:

Select the statement that best describes the perception of your IT's fundamental service delivery process and management tools capability/maturity:

3. How often does your IT organization significantly evaluate and invest to update your fundamental IT process and management tool technologies (performance, event, incident, change, etc.):

How often does your IT organization significantly evaluate and invest to update your fundamental IT process and management tool technologies (performance, event, incident, change, etc.):

4. Which statement best describes the size of your IT operations/service delivery organization (include full time equivalent and contract/outsourced resources):

Which statement best describes the size of your IT operations/service delivery organization (include full time equivalent and contract/outsourced resources):