Geneva Fire Department - Quality of Service Survey

A Note from the Fire Chief...

Your feedback, positive or negative, is important to the operations of the Geneva Fire Department. Therefore, I look forward to your reply. Should you have any questions or wish to contact me directly, please feel free to call me at (630)232-2530 during normal business hours.
Steve Olson, Fire Chief
1. Please enter the numbers located in the lower left corner of the postcard you received. - Thank you!
Example: 09-0001
2. Based on your recent contact with the Geneva Fire Department, please rate the following:

Strongly AgreeAgreeDisagreeStrongly DisagreeN/A
Your call was promtly answered by the dispatch center staff
Emergency crews responded promptly
Firefighters/Paramedics projected a positive first impression
Firefighters/Paramedics seemed genuinely concerned
Firefighters/Paramedics seemed genuinely helpful
Firefighters/Paramedics were polite and courteous
Firefighters/Paramedics seemed knowledgeable
Firefighters/Paramedics made you feel at ease
Action taken by firefighters/paramedics was satisfactory
Firefighters/Paramedics kept you informed as to the actions that they were taking
Overall level of service was acceptable
3. Is there anything that the Geneva Fire Department should do to improve the quality of its service?
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