Student Life Center Customer Survey

Please take a few minutes to complete this survey on the quality of service we provide. We welcome your feedback and appreciate your candid responses. With your help, we hope to strengthen the bond between our clients.

1. Event Date (required):

Event Date (required):

2. Reservations

	Excellent	Good	Neutral	Poor	Unacceptable
Provided sufficient information to plan a successful event	Reservations Provided sufficient information to plan a successful event Excellent	Good	Neutral	Poor	Unacceptable
Phone calls were responded to promptly	Phone calls were responded to promptly Excellent	Good	Neutral	Poor	Unacceptable
Emails were responded to promptly	Emails were responded to promptly Excellent	Good	Neutral	Poor	Unacceptable
Received reservation in a timely fashion	Received reservation in a timely fashion Excellent	Good	Neutral	Poor	Unacceptable
Timely receipt of contract	Timely receipt of contract Excellent	Good	Neutral	Poor	Unacceptable
Timely receipt of diagram (if needed)	Timely receipt of diagram (if needed) Excellent	Good	Neutral	Poor	Unacceptable
Overall service you received in making your reservation	Overall service you received in making your reservation Excellent	Good	Neutral	Poor	Unacceptable

Feel free to comment on any of the above items

3. Who was your Caterer? (Answer none if your event didn't have catering.)

Who was your Caterer? (Answer none if your event didn't have catering.)

4. Catering (if none used, skip to question 5)

	Excellent	Good	Neutral	Poor	Unacceptable
Received catering information in a timely fashion	Catering (if none used, skip to question 5) Received catering information in a timely fashion Excellent	Good	Neutral	Poor	Unacceptable
Helpfulness of Catering personnel	Helpfulness of Catering personnel Excellent	Good	Neutral	Poor	Unacceptable
Quality of food display	Quality of food display Excellent	Good	Neutral	Poor	Unacceptable
Quality of food/beverage taste	Quality of food/beverage taste Excellent	Good	Neutral	Poor	Unacceptable
Overall service you received from your caterer	Overall service you received from your caterer Excellent	Good	Neutral	Poor	Unacceptable

5. Housekeeping

	Excellent	Good	Neutral	Poor	Unacceptable
Cleanliness of surrounding areas	Housekeeping Cleanliness of surrounding areas Excellent	Good	Neutral	Poor	Unacceptable
Room was clean upon arrival	Room was clean upon arrival Excellent	Good	Neutral	Poor	Unacceptable
Equipment was clean upon arrival (tables, chairs, etc.)	Equipment was clean upon arrival (tables, chairs, etc.) Excellent	Good	Neutral	Poor	Unacceptable
Any housekeeping matter was addressed promptly/professionally	Any housekeeping matter was addressed promptly/professionally Excellent	Good	Neutral	Poor	Unacceptable
Overall service you received pertaining to housekeeping	Overall service you received pertaining to housekeeping Excellent	Good	Neutral	Poor	Unacceptable

6. Event Execution

	Excellent	Good	Neutral	Poor	Unacceptable
Staff member helpfulness before event	Event Execution Staff member helpfulness before event Excellent	Good	Neutral	Poor	Unacceptable
Staff member helpfulness during event	Staff member helpfulness during event Excellent	Good	Neutral	Poor	Unacceptable
Equipment properly set	Equipment properly set Excellent	Good	Neutral	Poor	Unacceptable
Equipment in working order	Equipment in working order Excellent	Good	Neutral	Poor	Unacceptable
Audio/Visual service	Audio/Visual service Excellent	Good	Neutral	Poor	Unacceptable
Timely response to event issues	Timely response to event issues Excellent	Good	Neutral	Poor	Unacceptable
Your opinion was heard	Your opinion was heard Excellent	Good	Neutral	Poor	Unacceptable
Your problems (if any) were addressed promptly	Your problems (if any) were addressed promptly Excellent	Good	Neutral	Poor	Unacceptable
Overall service you received during your event	Overall service you received during your event Excellent	Good	Neutral	Poor	Unacceptable

7. Event Follow-up

	Excellent	Good	Neutral	Poor	Unacceptable
Follow-up email received in timely fashion	Event Follow-up Follow-up email received in timely fashion Excellent	Good	Neutral	Poor	Unacceptable
Any event related issues were addressed	Any event related issues were addressed Excellent	Good	Neutral	Poor	Unacceptable

8. Recommendation

	Very likely	Likely	Unlikely	Will not recommend
Likelihood of recommending us to a friend or other organization	Recommendation Likelihood of recommending us to a friend or other organization Very likely	Likely	Unlikely	Will not recommend

1. Service Characteristics