Web based survey - Argo International Corporation, Inc. Customer Satisfaction Survey
Dear Valued Customer:
At Argo, it is our goal to continually improve our processes, allowing us to provide you the highest quality products and services in our industry. Argo is committed to provide you value in everything we do for you and your company and we appreciate your business. Please take a few minutes to fill out the following survey and let us know how we are currently servicing your company and what we can do to improve our service.
Be advised that we have contracted an independent service to conduct our surveys and analyze the results. It is our intention to utilize the feedback provided by you, our customer, to continually improve our ability to meet your needs and expectations.
Thank you for your valued business and we look forward to continuing to work with you in the future.
John SantaCroce
Argo President & CEO
(646) 326 9835
jsantacroce@argointl.com
*
I am currently an Argo Customer?
I am currently an Argo Customer?
Yes
No
If your answer to the above question is Yes, please indicte your primary Argo contact location:
Br 02 - Houston, TX - Mechanical (pumps)
Br 04 - Los Angeles, CA
Br 10 - New York, NY - Mechanical (pumps)
Br 11 - Hollywood, FL
Br 17 - Redmond, WA
Br 19 - Burlington, Ontario, Canada
Br 20 - Antwerp, Belgium
Br 22 - Mumbia, India
Br 23 - Kolkata, India
Br 27 - Bangalore, India
Br 28 - Houston, TX - Electrical
Br 29 - Portland, OR
Br 30 - New Orleans, LA
Br 31 - Richardson, TX
Br 37 - Firenze, Italy
Br 40 - Singapore
Br 43 - China
Br 45 - Philippines
Br 58 - Bossier City, LA
Br 60 - Monterrey, Mexico
Br 61 - New York, NY - Electrical
If your answer to the above question is Yes, please indicte your primary Argo contact location:
*
Contact Information:
Contact Information:
Name:
Address:
Phone:
Fax:
Email Address:
1. Overall Satisfaction with Argo
a. What is your overall satisfaction with Argo?
a. What is your overall satisfaction with Argo?
5 = Very Satisfied
4 = Somewhat Satisfied
3 = Neutral
2 = Somewhat Dissatisfied
1 = Very Dissatisfied
b. Please provide comments on your Overall Satisfaction with Argo if you circled 3, 2 or 1 above:
b. Please provide comments on your Overall Satisfaction with Argo if you circled 3, 2 or 1 above:
2. Quotation Process
a. How satisfied are you with Argo’s Quotation Response Time?
a. How satisfied are you with Argo’s Quotation Response Time?
5 = Very Satisfied
4 = Somewhat Satisfied
3 = Neutral
2 = Somewhat Dissatisfied
1 = Very Dissatisfied
Comments
b. What is your opinion of Argo's quotation format, clarity, and accuracy?
b. What is your opinion of Argo's quotation format, clarity, and accuracy?
5 = Very Satisfied
4 = Somewhat Satisfied
3 = Neutral
2 = Somewhat Dissatisfied
1 = Very Dissatisfied
0 = Not Applicable
Comments
c. What is your level of satisfaction with Argo's Ability to Quote your Motors, Drives, Electrical Controls, Pumps and Compressor units and parts?
c. What is your level of satisfaction with Argo's Ability to Quote your Motors, Drives, Electrical Controls, Pumps and Compressor units and parts?
5 = Very Satisfied
4 = Somewhat Satisfied
3 = Neutral
2 = Somewhat Dissatisfied
1 = Very Dissatisfied
d. Does Argo currently quote all of the products you purchase for Motors, Drives, Electrical Controls, Pumps and Compressors units and parts?
d. Does Argo currently quote all of the products you purchase for Motors, Drives, Electrical Controls, Pumps and Compressors units and parts?
Yes
No
e. What Additional Products and Services could Argo provide that we currently do not?
e. What Additional Products and Services could Argo provide that we currently do not?
f. Please provide information that would help Argo improve its quotation process.
f. Please provide information that would help Argo improve its quotation process.
3. Delivery
a. What is your level of satisfaction with Argo’s On Time Delivery of Your Purchased Goods?
a. What is your level of satisfaction with Argo’s On Time Delivery of Your Purchased Goods?
5 = Very Satisfied
4 = Somewhat Satisfied
3 = Neutral
2 = Somewhat Dissatisfied
1 = Very Dissatisfied
Comments
b. Please rank your satisfaction with Argo’s Shipping Accuracy (Correct Goods Delivered to the Correct Place)?
b. Please rank your satisfaction with Argo’s Shipping Accuracy (Correct Goods Delivered to the Correct Place)?
5 = Very Satisfied
4 = Somewhat Satisfied
3 = Neutral
2 = Somewhat Dissatisfied
1 = Very Dissatisfied
c. What is your level of satisfaction with the Packaging of your purchased products and their condition upon delivery from Argo?
c. What is your level of satisfaction with the Packaging of your purchased products and their condition upon delivery from Argo?
5 = Very Satisfied
4 = Somewhat Satisfied
3 = Neutral
2 = Somewhat Dissatisfied
1 = Very Dissatisfied
d. Please rate your satisfaction level with Argo’s current notification process of delivery ship dates on your back-ordered products.
d. Please rate your satisfaction level with Argo’s current notification process of delivery ship dates on your back-ordered products.
5 = Very Satisfied
4 = Somewhat Satisfied
3 = Neutral
2 = Somewhat Dissatisfied
1 = Very Dissatisfied
e. Please provide any additional comments you may have on Argo's Shipping and Delivery processes:
e. Please provide any additional comments you may have on Argo's Shipping and Delivery processes:
4. Billing Process
a. How satisfied are you with Argo’s Billing Accuracy (Part #'s, Prices, Quantities, etc. are Correct)?
a. How satisfied are you with Argo’s Billing Accuracy (Part #'s, Prices, Quantities, etc. are Correct)?
5 = Very Satisfied
4 = Somewhat Satisfied
3 = Neutral
2 = Somewhat Dissatisfied
1 = Very Dissatisfied
Comments
5. Product Quality
a. What is your level of satisfaction with the current Products and Services you purchase from Argo?
a. What is your level of satisfaction with the current Products and Services you purchase from Argo?
5 = Very Satisfied
4 = Somewhat Satisfied
3 = Neutral
2 = Somewhat Dissatisfied
1 = Very Dissatisfied
6. Sales Representative Visits
a. How often does your Argo Sales Representative visit you?
a. How often does your Argo Sales Representative visit you?
Once a Week
Once a Month
Once a Quarter
Once a Year
Never
b. The frequency of these visits are:
b. The frequency of these visits are:
Not Enough
Just Right
Too Much
Comments
c. Please rate the quality of service your salesperson provides:
c. Please rate the quality of service your salesperson provides:
5 – Very Satisfied
4 – Satisfied
3 – Neutral
2 – Dissatisfied
1 – Very Dissatisfied
0 – Not Applicable/No Salesperson
Comments:
d. Argo Sales Representatives provide solutions to your evolving business needs and educate you with the latest technology. Please denote below if you would prefer a discount on repeat business and forgo having an Argo sales person responsible to manage your account. Your only point of contact thereafter would be via telephone, fax, or web site.
d. Argo Sales Representatives provide solutions to your evolving business needs and educate you with the latest technology. Please denote below if you would prefer a discount on repeat business and forgo having an Argo sales person responsible to manage your account. Your only point of contact thereafter would be via telephone, fax, or web site.
Visit
Discount
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