Auto-Magic Customer Experience
 
We want to do everything possible to make your experience in our car wash the best it can be. Your feedback is critical to our success and we appreciate you taking the time to complete this survey. When you finish the survey, you will receive a coupon for savings on your next visit to Auto-Magic.

If you prefer to contact us directly, please email us at s.orman@ormanllc.com.

Thank you for your business and for taking time to let us know about your experience.

Steve Orman and Barry Krall
Owners
Springfield/Hollister Auto-Magic

1. Please select the location where your vehicle was washed.

2. Please rate the overall service you received.

 ExcellentVery GoodAveragePoorUnacceptable
Overall service you received
Overall value of your service
Speed at which your vehicle was serviced
Polite and respectful employees

3. On what date was your vehicle serviced?

 MM DD YYYY 
MM/DD/YYYY
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4. When you first arrived on the lot were you greeted or acknowledged by a Customer Service Advisor?

5. Did the Customer Service Advisor tell you about any specials?

6. Which wash service did you purchase on this visit?

7. How often do you purchase one of our Ride-Thru Express washes?

8. Did you purchase any Express Detail services on this visit?

9. If you did purchase Express Detail Services, which service(s) did you purchase?

10. When you were handed your wash ticket, did the Customer Service Advisor tell you the total price?

11. Was the cashier in the lobby polite and friendly?

12. Was the cashier able to answer your questions?

13. Were you asked for your email address in order to receive valuable coupons?

14. Was the lobby/waiting area clean?

15. Were there magazines available in the lobby/waiting area?

16. Was there fresh coffee available in the lobby/waiting area?

17. As you approached your car, were you asked to inspect it?

18. Did we happily take care of any area you felt we missed?

19. Based on the current service you received, will we be your choice in the future?

20. What can we do to improve your experience at Auto-Magic?

21. Was there anyone or anything that made your experience especially positive?

22. Please feel free to post any other comment regarding your Auto-Magic experience below.

23. We must have your name and contact information in order to respond to your comments. Auto-Magic will not share your information with anyone outside of our company. We will add your email address to our database in order for you to begin receiving VIP savings on our services and notifications of special promotions we may have throughout the year.