LURC Customer Service

Thank you in advance for taking the time to answer our customer service survey. The purpose of this survey is to help our agency understand and adapt to the needs of our customers.

After a few general questions about your most recent interaction with us, you will be given the opportunity to end the survey or to answer more specific questions related to the specific type or subject of your interaction. Depending on your choice the survey should only take between 5-10 minutes.

At the end of the survey you will be given the opportunity to complete some information about yourself, that information is entirely optional allowing your responses to be anonymous.

Please note that during each survey time period the survey only allows one response per computer. In order to allow those with frequent interaction to submit new surveys over time, the time period for each survey will last for three months with new surveys starting quarterly in January, April, July, and October.

	Very Good	Good	Adequate	Poor	Unacceptable	N/A
Quality of our staff's responses to your questions and concerns.	How would you rate your most recent interaction with LURC staff in the following areas? Please check one answer per row. Quality of our staff's responses to your questions and concerns. Very Good	Good	Adequate	Poor	Unacceptable	N/A
Timeliness of our staff to your requests for information.	Timeliness of our staff to your requests for information. Very Good	Good	Adequate	Poor	Unacceptable	N/A
Knowledge level of our staff.	Knowledge level of our staff. Very Good	Good	Adequate	Poor	Unacceptable	N/A
Professionalism and courtesy of our staff.	Professionalism and courtesy of our staff. Very Good	Good	Adequate	Poor	Unacceptable	N/A
Ability of our staff to anticipate your needs and provide proactive service.	Ability of our staff to anticipate your needs and provide proactive service. Very Good	Good	Adequate	Poor	Unacceptable	N/A
My visit/call to the office was a pleasant one.	My visit/call to the office was a pleasant one. Very Good	Good	Adequate	Poor	Unacceptable	N/A
Overall, how was your interaction with our Staff?	Overall, how was your interaction with our Staff? Very Good	Good	Adequate	Poor	Unacceptable	N/A

LURC (Land Use Regulation Commission) Customer Service Survey

How would you rate your most recent interaction with LURC staff in the following areas?

Please check one answer per row.

If you have had other interactions with LURC, we will ask you a few questions about that contact to see if we are improving our service.

Was this your first interaction with LURC?

LURC (Land Use Regulation Commission) Customer Service Survey

How would you rate your most recent interaction with LURC staff in the following areas?Please check one answer per row.

If you have had other interactions with LURC, we will ask you a few questions about that contact to see if we are improving our service.Was this your first interaction with LURC?

How would you rate your most recent interaction with LURC staff in the following areas?

Please check one answer per row.

If you have had other interactions with LURC, we will ask you a few questions about that contact to see if we are improving our service.

Was this your first interaction with LURC?