LUPC Customer Service

LUPC (Land Use Planning Commission) Customer Service Survey

Thank you in advance for taking the time to answer our customer service survey. The purpose of this survey is to help our agency understand and adapt to the needs of our customers.

After a few general questions about your most recent interaction with us, you will be given the opportunity to end the survey or to answer more specific questions related to the specific type or subject of your interaction. Depending on your choice the survey should only take between 5-10 minutes.

At the end of the survey you will be given the opportunity to complete some information about yourself, that information is entirely optional allowing your responses to be anonymous.

Please note that during each survey time period the survey only allows one response per computer. In order to allow those with frequent interaction to submit new surveys over time, the time period for each survey will last for three months with new surveys starting quarterly in January, April, July, and October.

How would you rate your most recent interaction with the LUPC staff in the following areas?

Please check one answer per row.

	Very Good	Good	Adequate	Poor	Unacceptable	N/A
Quality of our staff's responses to your questions and concerns.	How would you rate your most recent interaction with the LUPC staff in the following areas? Please check one answer per row. Quality of our staff's responses to your questions and concerns. Very Good	Quality of our staff's responses to your questions and concerns. Good	Quality of our staff's responses to your questions and concerns. Adequate	Quality of our staff's responses to your questions and concerns. Poor	Quality of our staff's responses to your questions and concerns. Unacceptable	Quality of our staff's responses to your questions and concerns. N/A
Timeliness of our staff to your requests for information.	Timeliness of our staff to your requests for information. Very Good	Timeliness of our staff to your requests for information. Good	Timeliness of our staff to your requests for information. Adequate	Timeliness of our staff to your requests for information. Poor	Timeliness of our staff to your requests for information. Unacceptable	Timeliness of our staff to your requests for information. N/A
Knowledge level of our staff.	Knowledge level of our staff. Very Good	Knowledge level of our staff. Good	Knowledge level of our staff. Adequate	Knowledge level of our staff. Poor	Knowledge level of our staff. Unacceptable	Knowledge level of our staff. N/A
Professionalism and courtesy of our staff.	Professionalism and courtesy of our staff. Very Good	Professionalism and courtesy of our staff. Good	Professionalism and courtesy of our staff. Adequate	Professionalism and courtesy of our staff. Poor	Professionalism and courtesy of our staff. Unacceptable	Professionalism and courtesy of our staff. N/A
Ability of our staff to anticipate your needs and provide proactive service.	Ability of our staff to anticipate your needs and provide proactive service. Very Good	Ability of our staff to anticipate your needs and provide proactive service. Good	Ability of our staff to anticipate your needs and provide proactive service. Adequate	Ability of our staff to anticipate your needs and provide proactive service. Poor	Ability of our staff to anticipate your needs and provide proactive service. Unacceptable	Ability of our staff to anticipate your needs and provide proactive service. N/A
My visit/call to the office was a pleasant one.	My visit/call to the office was a pleasant one. Very Good	My visit/call to the office was a pleasant one. Good	My visit/call to the office was a pleasant one. Adequate	My visit/call to the office was a pleasant one. Poor	My visit/call to the office was a pleasant one. Unacceptable	My visit/call to the office was a pleasant one. N/A
Overall, how was your interaction with our Staff?	Overall, how was your interaction with our Staff? Very Good	Overall, how was your interaction with our Staff? Good	Overall, how was your interaction with our Staff? Adequate	Overall, how was your interaction with our Staff? Poor	Overall, how was your interaction with our Staff? Unacceptable	Overall, how was your interaction with our Staff? N/A

Additional Comments:

If you have had other interactions with the LUPC, we will ask you a few questions about that contact to see if we are improving our service.

Was this your first interaction with the LUPC?

If you have had other interactions with the LUPC, we will ask you a few questions about that contact to see if we are improving our service. Was this your first interaction with the LUPC? Yes

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