Operational Business Assistance Survey
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1. Emergency Assistance for Infrastructure & Communication Needs

1. Degree of need?

	Have you sustained your core operations?	At a level satisfactory to key customers?	Have you lost money,reputation, or clients?	Your infrastructure has allowed effective communications?
yes	*Degree of need? yes Have you sustained your core operations?	yes At a level satisfactory to key customers?	yes Have you lost money,reputation, or clients?	yes Your infrastructure has allowed effective communications?
no	no Have you sustained your core operations?	no At a level satisfactory to key customers?	no Have you lost money,reputation, or clients?	no Your infrastructure has allowed effective communications?
25%	25% Have you sustained your core operations?	25% At a level satisfactory to key customers?	25% Have you lost money,reputation, or clients?	25% Your infrastructure has allowed effective communications?
50%	50% Have you sustained your core operations?	50% At a level satisfactory to key customers?	50% Have you lost money,reputation, or clients?	50% Your infrastructure has allowed effective communications?
75%	75% Have you sustained your core operations?	75% At a level satisfactory to key customers?	75% Have you lost money,reputation, or clients?	75% Your infrastructure has allowed effective communications?

Other (please specify)

2. Information Systems

	Communication-rich channels/networks?	Mission critical systems?	Files and Data?	Other information Systems?	Outsourced systems?
corrupted	*Information Systems corrupted Communication-rich channels/networks?	corrupted Mission critical systems?	corrupted Files and Data?	corrupted Other information Systems?	corrupted Outsourced systems?
disabled	disabled Communication-rich channels/networks?	disabled Mission critical systems?	disabled Files and Data?	disabled Other information Systems?	disabled Outsourced systems?
impaired	impaired Communication-rich channels/networks?	impaired Mission critical systems?	impaired Files and Data?	impaired Other information Systems?	impaired Outsourced systems?
disrupted	disrupted Communication-rich channels/networks?	disrupted Mission critical systems?	disrupted Files and Data?	disrupted Other information Systems?	disrupted Outsourced systems?
disconnected	disconnected Communication-rich channels/networks?	disconnected Mission critical systems?	disconnected Files and Data?	disconnected Other information Systems?	disconnected Outsourced systems?
lost	lost Communication-rich channels/networks?	lost Mission critical systems?	lost Files and Data?	lost Other information Systems?	lost Outsourced systems?
available	available Communication-rich channels/networks?	available Mission critical systems?	available Files and Data?	available Other information Systems?	available Outsourced systems?

Other (please specify)

3. Do you require

	Backup and restore?	Network Connections?	Replace/Relocate computers?	Business reconstitution site?	Employee relocation?
yes	*Do you require yes Backup and restore?	yes Network Connections?	yes Replace/Relocate computers?	yes Business reconstitution site?	yes Employee relocation?
no	no Backup and restore?	no Network Connections?	no Replace/Relocate computers?	no Business reconstitution site?	no Employee relocation?
unsure	unsure Backup and restore?	unsure Network Connections?	unsure Replace/Relocate computers?	unsure Business reconstitution site?	unsure Employee relocation?

Other (please specify)

4. Costs

	Productivity?	Idle employees?	Missed service level agreements?	Brand/Customer confidence?	Tech support cost?	Regulatory fines?	Legal liabilities/ costs?	Stock price?
unknown	*Costs unknown Productivity?	unknown Idle employees?	unknown Missed service level agreements?	unknown Brand/Customer confidence?	unknown Tech support cost?	unknown Regulatory fines?	unknown Legal liabilities/ costs?	unknown Stock price?
diminished	diminished Productivity?	diminished Idle employees?	diminished Missed service level agreements?	diminished Brand/Customer confidence?	diminished Tech support cost?	diminished Regulatory fines?	diminished Legal liabilities/ costs?	diminished Stock price?
increased	increased Productivity?	increased Idle employees?	increased Missed service level agreements?	increased Brand/Customer confidence?	increased Tech support cost?	increased Regulatory fines?	increased Legal liabilities/ costs?	increased Stock price?
liabilities	liabilities Productivity?	liabilities Idle employees?	liabilities Missed service level agreements?	liabilities Brand/Customer confidence?	liabilities Tech support cost?	liabilities Regulatory fines?	liabilities Legal liabilities/ costs?	liabilities Stock price?
missed	missed Productivity?	missed Idle employees?	missed Missed service level agreements?	missed Brand/Customer confidence?	missed Tech support cost?	missed Regulatory fines?	missed Legal liabilities/ costs?	missed Stock price?

Other (please specify)

5. Location Needs

	Telco voice data?	Bandwith HQ?	Bandwith other locations?	Gas?	Electric?	Transportation?	vendor?	multiple vendors?	other?
operational	*Location Needs operational Telco voice data?	operational Bandwith HQ?	operational Bandwith other locations?	operational Gas?	operational Electric?	operational Transportation?	operational vendor?	operational multiple vendors?	operational other?
unsure	unsure Telco voice data?	unsure Bandwith HQ?	unsure Bandwith other locations?	unsure Gas?	unsure Electric?	unsure Transportation?	unsure vendor?	unsure multiple vendors?	unsure other?
need assistance	need assistance Telco voice data?	need assistance Bandwith HQ?	need assistance Bandwith other locations?	need assistance Gas?	need assistance Electric?	need assistance Transportation?	need assistance vendor?	need assistance multiple vendors?	need assistance other?

Other (please specify)

6. Telecommunications

	yes	no	need assistance
Do you have multiple telco providers?	*Telecommunications Do you have multiple telco providers? yes	Do you have multiple telco providers? no	Do you have multiple telco providers? need assistance
Have your voice/data issues been resolved?	Have your voice/data issues been resolved? yes	Have your voice/data issues been resolved? no	Have your voice/data issues been resolved? need assistance
DO you have Service Level Agreement(SLA)issues?	DO you have Service Level Agreement(SLA)issues? yes	DO you have Service Level Agreement(SLA)issues? no	DO you have Service Level Agreement(SLA)issues? need assistance
Are your service problems across multiple locations?	Are your service problems across multiple locations? yes	Are your service problems across multiple locations? no	Are your service problems across multiple locations? need assistance
Can you list problem locations and telco providers below?	Can you list problem locations and telco providers below? yes	Can you list problem locations and telco providers below? no	Can you list problem locations and telco providers below? need assistance
Would you like us to help in resolution?	Would you like us to help in resolution? yes	Would you like us to help in resolution? no	Would you like us to help in resolution? need assistance

Other (please specify)

7. To best assist you please answer questions and submit survey, we will contact you promptly, or email specific questions to ron.baade@thesecurityboard.org, or fax to 630-613-9526.

To best assist you please answer questions and submit survey, we will contact you promptly, or email specific questions to ron.baade@thesecurityboard.org, or fax to 630-613-9526. Name:
Company:
Address:
Address 2:
City/Town:
State:
ZIP/Postal Code:
Country:
Email Address:
Phone Number:

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Operational Business Assistance SurveyExit this survey

1. Emergency Assistance for Infrastructure & Communication Needs

Operational Business Assistance Survey
Exit this survey