2009 Ann Arbor City Tournament Player Satisfaction Survey

Welcome to the 2009 Ann Arbor Area Community Tennis Association (AAACTA) Player Satisfaction Survey. The AAACTA Board invites your opinions and attitudes regarding your experiences at this year’s tournament. This questionnaire will take approximately 5 minutes to complete, and your responses will remain confidential.

1. Think back to the time you made the decision to enter the Ann Arbor City Tennis Tournament. What were the reasons that motivated you to enter?

Think back to the time you made the decision to enter the Ann Arbor City Tennis Tournament. What were the reasons that motivated you to enter?

2. What do you think are the benefits of playing in the Ann Arbor City Tennis Tournament?

What do you think are the benefits of playing in the Ann Arbor City Tennis Tournament?

3. Please rate your opinion of various characteristics of the Ann Arbor City Tennis Tournament ENTRY PROCESS according to the following scale where “1” means “Poor” and “10” means “Excellent”:

	1	2	3	4	5	6	7	8	9	10
Clarity of sign-up process	Please rate your opinion of various characteristics of the Ann Arbor City Tennis Tournament ENTRY PROCESS according to the following scale where “1” means “Poor” and “10” means “Excellent”: Clarity of sign-up process 1	2	3	4	5	6	7	8	9	10
Value of website for information	Value of website for information 1	2	3	4	5	6	7	8	9	10
Fairness of tournament fee	Fairness of tournament fee 1	2	3	4	5	6	7	8	9	10
Overall ease of entering tournament	Overall ease of entering tournament 1	2	3	4	5	6	7	8	9	10

4. Please rate your opinion of the Ann Arbor City Tennis Tournament VENUE according to the following scale where “1” means “Poor” and “10” means “Excellent”:

	1	2	3	4	5	6	7	8	9	10
Location of courts	Please rate your opinion of the Ann Arbor City Tennis Tournament VENUE according to the following scale where “1” means “Poor” and “10” means “Excellent”: Location of courts 1	2	3	4	5	6	7	8	9	10
Quality of courts	Quality of courts 1	2	3	4	5	6	7	8	9	10
Spectator “viewability”	Spectator “viewability” 1	2	3	4	5	6	7	8	9	10

5. Please rate your opinion of your Ann Arbor City Tennis Tournament COMPETITIVE EXPERIENCE according to the following scale where “1” means “Poor” and “10” means “Excellent”:

	1	2	3	4	5	6	7	8	9	10
Fairness of level of competition	Please rate your opinion of your Ann Arbor City Tennis Tournament COMPETITIVE EXPERIENCE according to the following scale where “1” means “Poor” and “10” means “Excellent”: Fairness of level of competition 1	2	3	4	5	6	7	8	9	10
Variety of play level options	Variety of play level options 1	2	3	4	5	6	7	8	9	10
Fairness of opponents	Fairness of opponents 1	2	3	4	5	6	7	8	9	10
Availability of referees when needed	Availability of referees when needed 1	2	3	4	5	6	7	8	9	10

6. Please rate your opinion of the Ann Arbor City Tennis Tournament AMENITIES according to the following scale where “1” means “Poor” and “10” means “Excellent”:

	1	2	3	4	5	6	7	8	9	10	N/A
Availability of refreshments	Please rate your opinion of the Ann Arbor City Tennis Tournament AMENITIES according to the following scale where “1” means “Poor” and “10” means “Excellent”: Availability of refreshments 1	2	3	4	5	6	7	8	9	10	N/A
Quality of refreshments	Quality of refreshments 1	2	3	4	5	6	7	8	9	10	N/A
Cost of refreshments	Cost of refreshments 1	2	3	4	5	6	7	8	9	10	N/A
Quality of raffle prizes	Quality of raffle prizes 1	2	3	4	5	6	7	8	9	10	N/A
Quality of finalists' and winners' prizes	Quality of finalists' and winners' prizes 1	2	3	4	5	6	7	8	9	10	N/A
Quality of T-shirt	Quality of T-shirt 1	2	3	4	5	6	7	8	9	10	N/A
Quality of tote bag	Quality of tote bag 1	2	3	4	5	6	7	8	9	10	N/A
Bathroom facilities	Bathroom facilities 1	2	3	4	5	6	7	8	9	10	N/A

7. Please rate your opinion of the OVERALL MANAGEMENT of the Ann Arbor City Tennis Tournament according to the following scale where “1” means “Poor” and “10” means “Excellent”:

	1	2	3	4	5	6	7	8	9	10
Ease of check-in process	Please rate your opinion of the OVERALL MANAGEMENT of the Ann Arbor City Tennis Tournament according to the following scale where “1” means “Poor” and “10” means “Excellent”: Ease of check-in process 1	2	3	4	5	6	7	8	9	10
Wait time to play	Wait time to play 1	2	3	4	5	6	7	8	9	10
Helpfulness of tournament volunteers	Helpfulness of tournament volunteers 1	2	3	4	5	6	7	8	9	10
Knowledgeability of site director	Knowledgeability of site director 1	2	3	4	5	6	7	8	9	10
Fairness of site director	Fairness of site director 1	2	3	4	5	6	7	8	9	10
Overall tournament management	Overall tournament management 1	2	3	4	5	6	7	8	9	10

8. On a scale from 1 to 10 (“1” is low and “10” is high), please rate the following:

	1	2	3	4	5	6	7	8	9	10
Overall satisfaction as an Ann Arbor City Tennis Tournament player	On a scale from 1 to 10 (“1” is low and “10” is high), please rate the following: Overall satisfaction as an Ann Arbor City Tennis Tournament player 1	2	3	4	5	6	7	8	9	10
The likelihood you would recommend playing in the Ann Arbor City Tennis Tournament to a friend	The likelihood you would recommend playing in the Ann Arbor City Tennis Tournament to a friend 1	2	3	4	5	6	7	8	9	10

If you answered 6 or below on either of the above questions, please comment

9. What do you think AAACTA should do to improve the Ann Arbor City Tennis Tournament experience?

What do you think AAACTA should do to improve the Ann Arbor City Tennis Tournament experience?

10. What is your age?

What is your age?

11. What is your gender?

What is your gender?

12. What is your NTRP Rating?

What is your NTRP Rating?

13. Which Ann Arbor City Tennis Tournaments did you enter in 2009? (Check all that apply)

Which Ann Arbor City Tennis Tournaments did you enter in 2009? (Check all that apply) Adult Mixed Doubles

Adult Doubles

Adult Singles

Junior Tournament

Thank you again for taking the time to complete this survey!!!

The Ann Arbor Area Community Tennis Association Board of Directors