Archives Internet Site Usability Survey (2)

This survey is designed to help the King County Archives better understand how people use our website so that we can better accommodate users and improve the services we offer. All questions are optional, although we hope that you will attempt to answer as many questions as possible. Your answers are confidential and will be used to assess our services and the effectiveness of this questionnaire.

Thank you for taking the time to participate; your feedback is appreciated.
This survey will take 5 to 10 minutes to complete. It has 14 questions.

If you'd like to leave the survey at any time, just click "Exit this survey." Your answers will be saved.

1. Please indicate the extent to which you agree with the following statements regarding the King County Archives' website

	Excellent	Good	Moderate	Poor
I find the site easy to use	Please indicate the extent to which you agree with the following statements regarding the King County Archives' website I find the site easy to use Excellent	Good	Moderate	Poor
I can quickly find what I want on these websites	I can quickly find what I want on these websites Excellent	Good	Moderate	Poor

Other (please specify)

2. Please indicate how easy it was to use the King County Archives' websites to accomplish the following tasks.

	Easy	Moderately simple to use	Difficult	I could not accomplish the task
Learn to navigate the websites the first time you visited.	Please indicate how easy it was to use the King County Archives' websites to accomplish the following tasks. Learn to navigate the websites the first time you visited. Easy	Moderately simple to use	Difficult	I could not accomplish the task
Search for information with a search engine	Search for information with a search engine Easy	Moderately simple to use	Difficult	I could not accomplish the task
Keep track of where you were in the websites	Keep track of where you were in the websites Easy	Moderately simple to use	Difficult	I could not accomplish the task
Browse for information by navigating by links or pages	Browse for information by navigating by links or pages Easy	Moderately simple to use	Difficult	I could not accomplish the task

Other (please specify)

3. Please indicate the ease in which you accomplished the following tasks.

	Easy	Moderately simple to use	Difficult	I could not accomplish the task
Resize images to suit your needs.	Please indicate the ease in which you accomplished the following tasks. Resize images to suit your needs. Easy	Moderately simple to use	Difficult	I could not accomplish the task
Understand the Web sites' text.	Understand the Web sites' text. Easy	Moderately simple to use	Difficult	I could not accomplish the task
Predict where the websites' links would lead you.	Predict where the websites' links would lead you. Easy	Moderately simple to use	Difficult	I could not accomplish the task
Find information that you think should be on this Web site.	Find information that you think should be on this Web site. Easy	Moderately simple to use	Difficult	I could not accomplish the task

Other (please specify)

4. What was the image quality?

	Excellent	Good	Moderate	Poor
Digital Documents	What was the image quality? Digital Documents Excellent	Good	Moderate	Poor
Images	Images Excellent	Good	Moderate	Poor

Other (please specify)

5. What technical problems did you have with our site?
Please check all that apply.

What technical problems did you have with our site? Please check all that apply. Broken Links

Incomplete/Poor Display

Images wouldn't load

Difficult navigation

Terminology hard to understand

Recurring technical problem

6. Are there any other features that you would like to see incorporated into the Web sites?
Please select up to three choices.

Are there any other features that you would like to see incorporated into the Web sites? Please select up to three choices. Additional digital photos and documents

Online request form for materials to retrieved prior to your research visit

Online ordering of copies

Online payment

Additional finding aids and collection inventories

Online searchable database

Online tutorial

Other (please specify)

7. What was the primary motivation for your most recent visit to the Archives' Web site?

What was the primary motivation for your most recent visit to the Archives' Web site? I'm looking for a specific document that will help me complete a task or prove a point

I'm researching a subject that's related to my job

I'm researching a class assignment or a thesis or dissertation

I'm trying to identify possible curricular materials

I'm researching a personal interest or query

I'm gathering information but don't have a final product in mind

I thought the King County Archives would have, or ought to have, the records I was looking for

I needed general information and didn't know where to go

Other (please specify)

8. How did you first learn about our Web site?

How did you first learn about our Web site? Search engine (for example, Google)

Searching from King County's home page

I knew or believed the King County Archives held relevant materials

Referral by friend or colleague

Don't recall

Other (please specify)

9. What activities did you perform on the King County Archives' Web sites? Please check all that apply.

What activities did you perform on the King County Archives' Web sites? Please check all that apply. Browsed finding aids (for example, collection inventories)

Viewed digital documents or images

Checked hours of operation or location

Viewed online exhibit

Located contact information for Archives staff

Other (please specify)

10. How easy was it to communicate with the King County Archives' staff?

	Easy	Moderately simple to use	Difficult	I didn't receive the information that I needed
Phone	How easy was it to communicate with the King County Archives' staff? Phone Easy	Moderately simple to use	Difficult	I didn't receive the information that I needed
E-mail	E-mail Easy	Moderately simple to use	Difficult	I didn't receive the information that I needed

Other (please specify)

11. What is your affiliation?

What is your affiliation? King County government

Another public agency

Educational institution

Property owner

Legal researcher or attorney

Business owner or employee

Genealogist or family historian

Writer or journalist

Artist

Student

General researcher

None of the above. I am:

12. What is your age?

What is your age? Under 18

18-21

22-29

30-39

40-49

50-59

60 or over

I prefer not to answer

13. Do you have any special visual or hearing needs?

Do you have any special visual or hearing needs? No

Yes

If yes, please explain whether our websites accommodated your needs.

14. We welcome your suggestions. Do you have any suggestions for improvements to our website?

We welcome your suggestions. Do you have any suggestions for improvements to our website?

1. Welcome

1. Please indicate the extent to which you agree with the following statements regarding the King County Archives' website

2. Please indicate how easy it was to use the King County Archives' websites to accomplish the following tasks.

3. Please indicate the ease in which you accomplished the following tasks.

4. What was the image quality?

5. What technical problems did you have with our site? Please check all that apply.

6. Are there any other features that you would like to see incorporated into the Web sites?Please select up to three choices.

7. What was the primary motivation for your most recent visit to the Archives' Web site?

8. How did you first learn about our Web site?

9. What activities did you perform on the King County Archives' Web sites? Please check all that apply.

10. How easy was it to communicate with the King County Archives' staff?

11. What is your affiliation?

12. What is your age?

13. Do you have any special visual or hearing needs?

14. We welcome your suggestions. Do you have any suggestions for improvements to our website?

5. What technical problems did you have with our site?
Please check all that apply.

6. Are there any other features that you would like to see incorporated into the Web sites?
Please select up to three choices.