JSAC Satisfaction Survey

1. How are we doing?

Please take a few minutes to complete this survey on the quality of service we provide. We welcome your feedback and appreciate your honesty. With your help, we hope to strengthen the bond between departments.

1. Submitting a Reservation Request (Please rate the following questions)

	Excellent	Above Average	Average	Below Average	Poor	N/A
The reservation system is easy to navigate.	*Submitting a Reservation Request (Please rate the following questions) The reservation system is easy to navigate. Excellent	The reservation system is easy to navigate. Above Average	The reservation system is easy to navigate. Average	The reservation system is easy to navigate. Below Average	The reservation system is easy to navigate. Poor	The reservation system is easy to navigate. N/A
The web page update gives me additional information I may need.	The web page update gives me additional information I may need. Excellent	The web page update gives me additional information I may need. Above Average	The web page update gives me additional information I may need. Average	The web page update gives me additional information I may need. Below Average	The web page update gives me additional information I may need. Poor	The web page update gives me additional information I may need. N/A
The quality of our responses to your questions and concerns.	The quality of our responses to your questions and concerns. Excellent	The quality of our responses to your questions and concerns. Above Average	The quality of our responses to your questions and concerns. Average	The quality of our responses to your questions and concerns. Below Average	The quality of our responses to your questions and concerns. Poor	The quality of our responses to your questions and concerns. N/A
The timeliness of our response to your needs.	The timeliness of our response to your needs. Excellent	The timeliness of our response to your needs. Above Average	The timeliness of our response to your needs. Average	The timeliness of our response to your needs. Below Average	The timeliness of our response to your needs. Poor	The timeliness of our response to your needs. N/A
Keeping you informed of changes.	Keeping you informed of changes. Excellent	Keeping you informed of changes. Above Average	Keeping you informed of changes. Average	Keeping you informed of changes. Below Average	Keeping you informed of changes. Poor	Keeping you informed of changes. N/A
Our ability to anticipate your needs and provide assistance pro actively.	Our ability to anticipate your needs and provide assistance pro actively. Excellent	Our ability to anticipate your needs and provide assistance pro actively. Above Average	Our ability to anticipate your needs and provide assistance pro actively. Average	Our ability to anticipate your needs and provide assistance pro actively. Below Average	Our ability to anticipate your needs and provide assistance pro actively. Poor	Our ability to anticipate your needs and provide assistance pro actively. N/A
The facility was neat and clean.	The facility was neat and clean. Excellent	The facility was neat and clean. Above Average	The facility was neat and clean. Average	The facility was neat and clean. Below Average	The facility was neat and clean. Poor	The facility was neat and clean. N/A
The setup was arranged per your request.	The setup was arranged per your request. Excellent	The setup was arranged per your request. Above Average	The setup was arranged per your request. Average	The setup was arranged per your request. Below Average	The setup was arranged per your request. Poor	The setup was arranged per your request. N/A
Our products and services we provide meet your objectives.	Our products and services we provide meet your objectives. Excellent	Our products and services we provide meet your objectives. Above Average	Our products and services we provide meet your objectives. Average	Our products and services we provide meet your objectives. Below Average	Our products and services we provide meet your objectives. Poor	Our products and services we provide meet your objectives. N/A
We are easy to work with.	We are easy to work with. Excellent	We are easy to work with. Above Average	We are easy to work with. Average	We are easy to work with. Below Average	We are easy to work with. Poor	We are easy to work with. N/A
Overall, how do you rank this services to you.	Overall, how do you rank this services to you. Excellent	Overall, how do you rank this services to you. Above Average	Overall, how do you rank this services to you. Average	Overall, how do you rank this services to you. Below Average	Overall, how do you rank this services to you. Poor	Overall, how do you rank this services to you. N/A

2. The day of the event (Please rate the following questions)

	Excellent	Above Average	Average	Below Average	Poor	N/A
The student manager is there to greet you when you show up.	*The day of the event (Please rate the following questions) The student manager is there to greet you when you show up. Excellent	The student manager is there to greet you when you show up. Above Average	The student manager is there to greet you when you show up. Average	The student manager is there to greet you when you show up. Below Average	The student manager is there to greet you when you show up. Poor	The student manager is there to greet you when you show up. N/A
The student manager goes over your requests with you.	The student manager goes over your requests with you. Excellent	The student manager goes over your requests with you. Above Average	The student manager goes over your requests with you. Average	The student manager goes over your requests with you. Below Average	The student manager goes over your requests with you. Poor	The student manager goes over your requests with you. N/A
The student manager stops by during the event to check in.	The student manager stops by during the event to check in. Excellent	The student manager stops by during the event to check in. Above Average	The student manager stops by during the event to check in. Average	The student manager stops by during the event to check in. Below Average	The student manager stops by during the event to check in. Poor	The student manager stops by during the event to check in. N/A
The student manager is there at the end of your event.	The student manager is there at the end of your event. Excellent	The student manager is there at the end of your event. Above Average	The student manager is there at the end of your event. Average	The student manager is there at the end of your event. Below Average	The student manager is there at the end of your event. Poor	The student manager is there at the end of your event. N/A
The student manager is always easily identifiable.	The student manager is always easily identifiable. Excellent	The student manager is always easily identifiable. Above Average	The student manager is always easily identifiable. Average	The student manager is always easily identifiable. Below Average	The student manager is always easily identifiable. Poor	The student manager is always easily identifiable. N/A
The student manager keeps you informed of other activities and issues in the building.	The student manager keeps you informed of other activities and issues in the building. Excellent	The student manager keeps you informed of other activities and issues in the building. Above Average	The student manager keeps you informed of other activities and issues in the building. Average	The student manager keeps you informed of other activities and issues in the building. Below Average	The student manager keeps you informed of other activities and issues in the building. Poor	The student manager keeps you informed of other activities and issues in the building. N/A
The quality of the student manager responses to your questions and concerns.	The quality of the student manager responses to your questions and concerns. Excellent	The quality of the student manager responses to your questions and concerns. Above Average	The quality of the student manager responses to your questions and concerns. Average	The quality of the student manager responses to your questions and concerns. Below Average	The quality of the student manager responses to your questions and concerns. Poor	The quality of the student manager responses to your questions and concerns. N/A
The timeliness of the student manager response to your needs.	The timeliness of the student manager response to your needs. Excellent	The timeliness of the student manager response to your needs. Above Average	The timeliness of the student manager response to your needs. Average	The timeliness of the student manager response to your needs. Below Average	The timeliness of the student manager response to your needs. Poor	The timeliness of the student manager response to your needs. N/A
The student manager anticipates your needs and provides assistance pro actively.	The student manager anticipates your needs and provides assistance pro actively. Excellent	The student manager anticipates your needs and provides assistance pro actively. Above Average	The student manager anticipates your needs and provides assistance pro actively. Average	The student manager anticipates your needs and provides assistance pro actively. Below Average	The student manager anticipates your needs and provides assistance pro actively. Poor	The student manager anticipates your needs and provides assistance pro actively. N/A
The audio/visual equipment met your event needs.	The audio/visual equipment met your event needs. Excellent	The audio/visual equipment met your event needs. Above Average	The audio/visual equipment met your event needs. Average	The audio/visual equipment met your event needs. Below Average	The audio/visual equipment met your event needs. Poor	The audio/visual equipment met your event needs. N/A
The student manager is easy to work with.	The student manager is easy to work with. Excellent	The student manager is easy to work with. Above Average	The student manager is easy to work with. Average	The student manager is easy to work with. Below Average	The student manager is easy to work with. Poor	The student manager is easy to work with. N/A
Overall, how do you rank the services provided by the student manager.	Overall, how do you rank the services provided by the student manager. Excellent	Overall, how do you rank the services provided by the student manager. Above Average	Overall, how do you rank the services provided by the student manager. Average	Overall, how do you rank the services provided by the student manager. Below Average	Overall, how do you rank the services provided by the student manager. Poor	Overall, how do you rank the services provided by the student manager. N/A

33%

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