Helpdesk Feedback

1. IS Services Helpdesk Feedback 2011

 
*
1. How do you normally contact the helpdesk?
*
2. How would you rate your level of IT knowledge and experience?
3. What was your last enquiry to the ISS Helpdesk related to?
Enquiry related to..How many times did you have to contact the helpdesk to resolve the issue?
Choose options from the menus:
*
4. Please select a value that indicates your level of satisfaction or agreement.
Strongly agreeAgreeNot sureDisagreeStrongly disagree
a. The Helpdesk had the ability to solve your issues
b. The Helpdesk handles calls in a courteous manner
c. The Helpdesk handles calls quickly and efficiently
d. The Helpdesk displays good communication skills
*
5. Please select a value that indicates your level of satisfaction or agreement.
Strongly agreeAgreeNot SureDisagreeStrongly disagree
a. The information available to you on the ISS Website or in our publications helped to solve your problem
b. The waiting time to have my enquiry addressed was satisfactory
c. The information provided to you when you contacted the Helpdesk was relevant
d. The Helpdesk Service provided met your expectations
6. Please rate your overall satisfaction level of the support available from ISS
Very poorPoorAverageGoodVery good
Overall satisfaction
7. Your Comments? For example is there a particular staff member or process worthy of special mention or any services that was not available to you that you expected us to provide?
8. Please contact me regarding my comments.
*
9. Contact Details
Powered by SurveyMonkey
Check out our sample surveys and create your own now!