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Team National Customer Service Survey
1
. How long have you been with Team National?
How long have you been with Team National?
1-6 months
6 months - 2 years
3-4 years
over 5 years
2
. How would you rate your experience when calling our Team National Customer Service Department?
How would you rate your experience when calling our Team National Customer Service Department?
Excellent
Good
Fair
Poor
3
. How did you contact us?
How did you contact us?
Phone
Email
Other
4
. We understand your time is valuable and we strive to give each caller the attention they deserve. If you call by phone, how long was your wait?
We understand your time is valuable and we strive to give each caller the attention they deserve. If you call by phone, how long was your wait?
Less than 1 minute
2 – 3 minutes
4 – 5 minutes
Over 5 minutes
5
. What was your reason for contacting us?
What was your reason for contacting us?
Billing Questions
Account Updates (billing changes, address changes, etc.)
Commissions/Qualification Questions
Benefits Questions
Genealogy/Point count
Product Order
Technical Assistance
If yes to Technical Assistance, can you please explain?
6
. How would you rate the professionalism and courtesy of the agent you spoke with?
How would you rate the professionalism and courtesy of the agent you spoke with?
Excellent
Good
Fair
Poor
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