November Customer Service Survey

What is your Immix Wireless Phone # or Account #?

What is your Immix Wireless Phone # or Account #? Phone #
Account #

What Was The Primary Purpose For Your Call to Customer Care Today?

What Was The Primary Purpose For Your Call to Customer Care Today? Plan Change or Upgrade Add New Service Or Line Of Service Quality of Wireless Service My Bill Text Messaging	Picture Messaging Mobile Internet Payment Arrangement/Over Due Balance Other (If Other, Please note below)
Other (please specify)

Please Rate Your Satisfaction With The Time It Took For Your Call To Be Answered. (4=Very Satified, 1=Very Unsatified)

Please Rate Your Satisfaction With The Time It Took For Your Call To Be Answered. (4=Very Satified, 1=Very Unsatified) 1 Unsatisfied 2 Somewhat Unsatisfied	3 Somewhat Satisfied 4 Very Satisfied
Other (please specify)

Who Assisted You With Your Call?

Who Assisted You With Your Call? I Don't Remember Their Name Don Chris Allan Angela	Brett Cheryl Cristina Giovanni Julie	Karin Lee Rebecca Verris
Other (please specify)

Was The Customer Care Representative Caring And Friendly? (4= Very Friendly, 1=Not Friendly At All)

Was The Customer Care Representative Caring And Friendly? (4= Very Friendly, 1=Not Friendly At All) 1 Not Friendly At All 2 Somewhat Not Friendly	3 Somewhat Friendly 4 Very Friendly
Other (please specify)

How Do You Feel About The Overall Knowledge Of The People Answering The Phone? (Scale 1-4 with 1 not being knowledgeable and 4 being extremely knowledgable.)

How Do You Feel About The Overall Knowledge Of The People Answering The Phone? (Scale 1-4 with 1 not being knowledgeable and 4 being extremely knowledgable.) 1 Not Knowledgeable

2 Somewhat Unknowledgable

3 Somewhat Knowledgeable

4 Extremely Knowledgeable

Do You Feel The Customer Service Agent Did Everything Possible To Resolve Your Issue? (Scale 1-4 with 1 not being knowledgeable and 4 being extremely knowledgable.)

Do You Feel The Customer Service Agent Did Everything Possible To Resolve Your Issue? (Scale 1-4 with 1 not being knowledgeable and 4 being extremely knowledgable.) 1 Not Knowledgeable

2 Somewhat Unknowelgeable

3 Knowledgable

4 Extremely Knowledgeable

Do You Feel The Customer Service Agent Gave You Complete and Accurate Information? (Scale 1-4 With 1 Not Being Not Complete Or Accurate and 4 Very Complete And Accurate)

Do You Feel The Customer Service Agent Gave You Complete and Accurate Information? (Scale 1-4 With 1 Not Being Not Complete Or Accurate and 4 Very Complete And Accurate) 1 Not Complete or Accurate

2 Complete But Not Accurate

3 Accurate But Not Complete

4 Both Complete and Accurate

Do You Feel The Customer Service Agent Communicated The Resolution To Your Problem In A Way That Was Easy To Understand? (Scale 1-4 with 1 Not Being Not Easy To Understand and 4 Clear and Easy to Understand)

Do You Feel The Customer Service Agent Communicated The Resolution To Your Problem In A Way That Was Easy To Understand? (Scale 1-4 with 1 Not Being Not Easy To Understand and 4 Clear and Easy to Understand) 1 I Didn't Understand At All 2 I Think I Understand	3 Yes I Understood 4 It Couldn't Have Been Explained Better
Other (please specify)

Please Rate The Overall Performance Our Customer Care Team On A Scale Of 1 To 4 With 1 Being Extremely Dissatisfied and 4 Being Highly Satisfied.

Please Rate The Overall Performance Our Customer Care Team On A Scale Of 1 To 4 With 1 Being Extremely Dissatisfied and 4 Being Highly Satisfied. 1 Extremely Dissatisfied

2 Dissatisfied

3 Highly Satisfied

4 Highly Satisfied

Please Rate How Easy It Is To Read And Understand Your Immix Wireless Bill (1 to 4 With 1 Being Very Difficult to Read And Understand, 4 Being Very Easy To Read And Understand).

Please Rate How Easy It Is To Read And Understand Your Immix Wireless Bill (1 to 4 With 1 Being Very Difficult to Read And Understand, 4 Being Very Easy To Read And Understand). 1 Very Difficult To Read and Understand

2 A Little Tough To Read and Understand

3 I Can Understand My Bill Most of the Time

4 I Always Understand My Bill