Academic Advising Center Survey

1. What is your admission status? Please pick one.

What is your admission status? Please pick one. First Time in College

Freshman Transfer (less than 15 credit hours)

Transfer (15+ credit hours)

Transient (Regularly enrolled at another institution)

Continuing (Attended UHD the previous term)

Post-Baccalureate (Already has a BA/BS degree)

2. Overall quality of advising service

	Poor	Fair	Undecided	Good	Excellent
Overall quality of advising service	Overall quality of advising service Overall quality of advising service Poor	Overall quality of advising service Fair	Overall quality of advising service Undecided	Overall quality of advising service Good	Overall quality of advising service Excellent
Courtesy and helpfulness	Courtesy and helpfulness Poor	Courtesy and helpfulness Fair	Courtesy and helpfulness Undecided	Courtesy and helpfulness Good	Courtesy and helpfulness Excellent
Quality of advising information received	Quality of advising information received Poor	Quality of advising information received Fair	Quality of advising information received Undecided	Quality of advising information received Good	Quality of advising information received Excellent
Ease of accessing advising services	Ease of accessing advising services Poor	Ease of accessing advising services Fair	Ease of accessing advising services Undecided	Ease of accessing advising services Good	Ease of accessing advising services Excellent
Respect and dignity shown from Advising staff	Respect and dignity shown from Advising staff Poor	Respect and dignity shown from Advising staff Fair	Respect and dignity shown from Advising staff Undecided	Respect and dignity shown from Advising staff Good	Respect and dignity shown from Advising staff Excellent
Competency Level of staff	Competency Level of staff Poor	Competency Level of staff Fair	Competency Level of staff Undecided	Competency Level of staff Good	Competency Level of staff Excellent
Accessibility to the Advising staff	Accessibility to the Advising staff Poor	Accessibility to the Advising staff Fair	Accessibility to the Advising staff Undecided	Accessibility to the Advising staff Good	Accessibility to the Advising staff Excellent
Response time from advising staff	Response time from advising staff Poor	Response time from advising staff Fair	Response time from advising staff Undecided	Response time from advising staff Good	Response time from advising staff Excellent
Ease of Solving Concerns	Ease of Solving Concerns Poor	Ease of Solving Concerns Fair	Ease of Solving Concerns Undecided	Ease of Solving Concerns Good	Ease of Solving Concerns Excellent
Ease of Completing the Advising Process	Ease of Completing the Advising Process Poor	Ease of Completing the Advising Process Fair	Ease of Completing the Advising Process Undecided	Ease of Completing the Advising Process Good	Ease of Completing the Advising Process Excellent

3. Please describe the kind of customer service you received. Please Explain.

Please describe the kind of customer service you received. Please Explain.

4. We welcome your ideas/suggestions, please submit below.

We welcome your ideas/suggestions, please submit below.

5. Please include your telephone/email information if you want us to contact you?

Please include your telephone/email information if you want us to contact you?

Academic Advising Center

Your Opinion Matters! Student Satisfaction Survey