HRC Front Desk Customer Service Survey

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1. Overall, where would you rate the HRC's customer service? Please select one.

Overall, where would you rate the HRC's customer service? Please select one. Poor

Fair

Good

Excellent

2. Overall, is staff courteous and helpful? Please choose one.

Overall, is staff courteous and helpful? Please choose one. Yes

3. Does staff provide complete and accurate information about the HRC and BU Recreation programs? (example: swim lessons, fitness classes, etc.) If you answered no please give an example of when you were misinformed in the space below.

Does staff provide complete and accurate information about the HRC and BU Recreation programs? (example: swim lessons, fitness classes, etc.) If you answered no please give an example of when you were misinformed in the space below. Yes

Please write below if you answered no

4. Overall, what's been your overall experience during transactions at the HRC Front Desk? Please check one for each category

	Poor	Fair	Good	Excellent
Courteous Attitude	Overall, what's been your overall experience during transactions at the HRC Front Desk? Please check one for each category Courteous Attitude Poor	Fair	Good	Excellent
Responsiveness	Responsiveness Poor	Fair	Good	Excellent
Helpful	Helpful Poor	Fair	Good	Excellent
Overall Rating	Overall Rating Poor	Fair	Good	Excellent

5. If a person assisting you wasn't able to address your concern or need were you directed to the appropriate person? Please choose one.

If a person assisting you wasn't able to address your concern or need were you directed to the appropriate person? Please choose one. Yes

6. If the HRC Front Desk could improve on one thing what would it be? Please write your response below.

If the HRC Front Desk could improve on one thing what would it be? Please write your response below.

7. Have you ever been let into the HRC without your Butler ID or HRC ID?

Have you ever been let into the HRC without your Butler ID or HRC ID? Yes

8. If you answered yes to question 7, did staff question you or did they just let you in?

If you answered yes to question 7, did staff question you or did they just let you in? Staff Questioned me

Staff just let me in

9. When our entire facility or just certain areas (example: studio or wet classroom, courts and track level) are closed are you informed about it?

When our entire facility or just certain areas (example: studio or wet classroom, courts and track level) are closed are you informed about it? No I don't see or receive announcements

Front Desk announcements

Digest

HRC Emails

Word of Mouth

Facility Signage

10. If you have any other comments please fill out your information below.

If you have any other comments please fill out your information below. Question or Need for Response
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Email

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