We welcome your views on the services we provide. We use your feedback to identify areas that we need to improve. What you say is very important to deciding where we take action.

The survey should take no more than 5 minutes to complete and the progress bar above will show you in percentages how far you have advanced.

This questionnaire covers the following criteria:

Legalisation/Notarial
Lost or stolen passport
Apply for/Renew a passport
Other

Any comments relating to Visa applications should be directed to UK Border Agency (UKBA). Please copy the link below into your internet browser to see how to make a complaint.

http://www.ukba.homeoffice.gov.uk/contact/makingacomplaint/
howtomakeacomplaint/