Penn State Office of Student Aid Web Site Redesign Survey

In order to improve our online services, the Office of Student Aid is embarking on a Web site redesign. Your feedback is valuable to us--it is the foundation upon which we will build our new site. Please take a moment to share your thoughts with us. This survey takes approximately five minutes to complete.

1. Please choose a category which best describes you:

Please choose a category which best describes you:

2. Please choose a category which best describes you:

Please choose a category which best describes you: Permanent resident of Pennsylvania

Non-permanent resident of Pennsylvania

3. Please choose an age group which best describes you:

Please choose an age group which best describes you: 18-24

25-35

36-45

46-55

56 and over

4. How often do you visit the Office of Student Aid Web site (www.psu.edu/studentaid)?

How often do you visit the Office of Student Aid Web site (www.psu.edu/studentaid)? Daily

Weekly

Monthly

Less than once a month

Twice a year

First-time visitor

5. How did you hear about the Office of Student Aid Web site?

How did you hear about the Office of Student Aid Web site? From student aid publications

From an e-mail

From conducting an Internet search

From calling the Office of Student Aid

I was refered by a friend/family member

I was refered by an academic advisor/faculty/staff

From admissions publications

Other, please explain:

6. What is your preferred method of obtaining student financial aid information? (Select all that apply):

What is your preferred method of obtaining student financial aid information? (Select all that apply): Browsing the Penn State Office of Student Aid Web site

E-mailing the Office of Student Aid using the "Contact Us" form

Visiting the Office of Student Aid for an in-person consultation

Calling the Office of Student Aid

Reading Office of Student Aid brochures and publications

Other, please explain:

7. What information are you looking for today? Please select all that apply.

What information are you looking for today? Please select all that apply. Applying for aid Private scholarships Verification Student loans Estimated aid award for coming year Estimated costs (tuition, fees, room, and meals) Grants	Contact information for a office Financing strategies to pay for college Satisfactory academic progress Student aid award for coming year Parent loans Work-Study University Scholarships
Other, please explain:

8. Did you find the information that you were looking for today?

Did you find the information that you were looking for today? Yes – easily

Yes – but it took some effort

Only part of it

I was just browsing

Other, please explain:

9. How helpful and easy to understand was the information you found on our Web site today?

How helpful and easy to understand was the information you found on our Web site today? Highly helpful & easy to understand

Somewhat helpful & easy to understand

Neutral

Somewhat unhelpful & confusing

Highly unhelpful & confusing

Other, please explain:

10. Please select all that apply:

	I use this technology on the Web.	I would like the Office of Student Aid to use this technology to communicate with me.
Social Networks (e.g., MySpace, Facebook)	Please select all that apply: Social Networks (e.g., MySpace, Facebook) I use this technology on the Web.	I would like the Office of Student Aid to use this technology to communicate with me.
Videocasts (downloaded or streamed video content, e.g., YouTube)	Videocasts (downloaded or streamed video content, e.g., YouTube) I use this technology on the Web.	I would like the Office of Student Aid to use this technology to communicate with me.
Wikis (online resource where users add and edit content, e.g., Wikipedia)	Wikis (online resource where users add and edit content, e.g., Wikipedia) I use this technology on the Web.	I would like the Office of Student Aid to use this technology to communicate with me.
Micro-Blogs (e.g., Twitter)	Micro-Blogs (e.g., Twitter) I use this technology on the Web.	I would like the Office of Student Aid to use this technology to communicate with me.
Text Messaging (Instant messaging or cell phone/PDA messaging)	Text Messaging (Instant messaging or cell phone/PDA messaging) I use this technology on the Web.	I would like the Office of Student Aid to use this technology to communicate with me.
Podcasts (downloaded audio content on demand)	Podcasts (downloaded audio content on demand) I use this technology on the Web.	I would like the Office of Student Aid to use this technology to communicate with me.
RSS Feeds (automatic alert of updates)	RSS Feeds (automatic alert of updates) I use this technology on the Web.	I would like the Office of Student Aid to use this technology to communicate with me.
Blogs (web log for exchanging information)	Blogs (web log for exchanging information) I use this technology on the Web.	I would like the Office of Student Aid to use this technology to communicate with me.

Other, please explain:

11. Do you feel the Office of Student Aid Web site provides a favorable user experience?

Do you feel the Office of Student Aid Web site provides a favorable user experience? Yes

12. What specific areas of the Office of Student Aid Web site do you feel are successful? Why are they successful?

What specific areas of the Office of Student Aid Web site do you feel are successful? Why are they successful?

13. What shortcomings exist with the Office of Student Aid Web site?

What shortcomings exist with the Office of Student Aid Web site?

14. What suggestions or comments do you have about our Web site?

What suggestions or comments do you have about our Web site?