Human Resources Customer Satisfaction SurveyHuman Resources Customer Satisfaction Survey

Human Resources is committed to continuous improvement in the services we provide. It is important to us that you experience excellent customer service while we work to meet your needs. We value your comments and suggestions and would appreciate your taking a few moments to let us know how you feel we are doing.

1. Human Resources provides client services in a variety of Divisions. In order for us to more accurately respond to your feedback, we would appreciate your telling us which Division provided you with the Human Resources assistance you are referencing in this survey.

Human Resources provides client services in a variety of Divisions. In order for us to more accurately respond to your feedback, we would appreciate your telling us which Division provided you with the Human Resources assistance you are referencing in this survey. Human Resources Main Office

Health and Human Services Office

Sheriff's Office

Courts Office

2. Please rate your experience with Human Resources in general.

	Excellent	Good	Fair	Poor	N/A Not Used
Courteous	*Please rate your experience with Human Resources in general. Courteous Excellent	Courteous Good	Courteous Fair	Courteous Poor	Courteous N/A Not Used
Timely	Timely Excellent	Timely Good	Timely Fair	Timely Poor	Timely N/A Not Used
Positive Attitude	Positive Attitude Excellent	Positive Attitude Good	Positive Attitude Fair	Positive Attitude Poor	Positive Attitude N/A Not Used
Accurate	Accurate Excellent	Accurate Good	Accurate Fair	Accurate Poor	Accurate N/A Not Used
Helpful	Helpful Excellent	Helpful Good	Helpful Fair	Helpful Poor	Helpful N/A Not Used
Overall, the service I received was:	Overall, the service I received was: Excellent	Overall, the service I received was: Good	Overall, the service I received was: Fair	Overall, the service I received was: Poor	Overall, the service I received was: N/A Not Used

Comments

3. Please rate your experience with Recruitment and our Application process

	Excellent	Good	Fair	Poor	N/A Not Used
Courteous	*Please rate your experience with Recruitment and our Application process Courteous Excellent	Courteous Good	Courteous Fair	Courteous Poor	Courteous N/A Not Used
Timely	Timely Excellent	Timely Good	Timely Fair	Timely Poor	Timely N/A Not Used
Positive Attitude	Positive Attitude Excellent	Positive Attitude Good	Positive Attitude Fair	Positive Attitude Poor	Positive Attitude N/A Not Used
Accurate	Accurate Excellent	Accurate Good	Accurate Fair	Accurate Poor	Accurate N/A Not Used
Helpful	Helpful Excellent	Helpful Good	Helpful Fair	Helpful Poor	Helpful N/A Not Used
Overall, the service I received was:	Overall, the service I received was: Excellent	Overall, the service I received was: Good	Overall, the service I received was: Fair	Overall, the service I received was: Poor	Overall, the service I received was: N/A Not Used

Comments

4. Please rate your experience with Employee Relations.

	Excellent	Good	Fair	Poor	N/A Not Used
Courteous	*Please rate your experience with Employee Relations. Courteous Excellent	Courteous Good	Courteous Fair	Courteous Poor	Courteous N/A Not Used
Timely	Timely Excellent	Timely Good	Timely Fair	Timely Poor	Timely N/A Not Used
Positive Attitude	Positive Attitude Excellent	Positive Attitude Good	Positive Attitude Fair	Positive Attitude Poor	Positive Attitude N/A Not Used
Accurate	Accurate Excellent	Accurate Good	Accurate Fair	Accurate Poor	Accurate N/A Not Used
Helpful	Helpful Excellent	Helpful Good	Helpful Fair	Helpful Poor	Helpful N/A Not Used
Overall, the service I received was:	Overall, the service I received was: Excellent	Overall, the service I received was: Good	Overall, the service I received was: Fair	Overall, the service I received was: Poor	Overall, the service I received was: N/A Not Used

Comments

5. Please rate you experience with the Benefits assistance offered by the Human Resources Benefits office.

	Excellent	Good	Fair	Poor	N/A Not Used
Courteous	*Please rate you experience with the Benefits assistance offered by the Human Resources Benefits office. Courteous Excellent	Courteous Good	Courteous Fair	Courteous Poor	Courteous N/A Not Used
Timely	Timely Excellent	Timely Good	Timely Fair	Timely Poor	Timely N/A Not Used
Positive Attitude	Positive Attitude Excellent	Positive Attitude Good	Positive Attitude Fair	Positive Attitude Poor	Positive Attitude N/A Not Used
Accurate	Accurate Excellent	Accurate Good	Accurate Fair	Accurate Poor	Accurate N/A Not Used
Helpful	Helpful Excellent	Helpful Good	Helpful Fair	Helpful Poor	Helpful N/A Not Used
Overall, the service I received was:	Overall, the service I received was: Excellent	Overall, the service I received was: Good	Overall, the service I received was: Fair	Overall, the service I received was: Poor	Overall, the service I received was: N/A Not Used

Comments

6. Please rate your experience with the Training and Development Office of Human Resources.

	Excellent	Good	Fair	Poor	N/A Not Used
Courteous	*Please rate your experience with the Training and Development Office of Human Resources. Courteous Excellent	Courteous Good	Courteous Fair	Courteous Poor	Courteous N/A Not Used
Timely	Timely Excellent	Timely Good	Timely Fair	Timely Poor	Timely N/A Not Used
Positive Attitude	Positive Attitude Excellent	Positive Attitude Good	Positive Attitude Fair	Positive Attitude Poor	Positive Attitude N/A Not Used
Accurate	Accurate Excellent	Accurate Good	Accurate Fair	Accurate Poor	Accurate N/A Not Used
Helpful	Helpful Excellent	Helpful Good	Helpful Fair	Helpful Poor	Helpful N/A Not Used
Overall, the service I received was:	Overall, the service I received was: Excellent	Overall, the service I received was: Good	Overall, the service I received was: Fair	Overall, the service I received was: Poor	Overall, the service I received was: N/A Not Used

Comments

7. Have you participated in a training program offered by Human Resources during this rating period?

Have you participated in a training program offered by Human Resources during this rating period? Yes

8. How would you rate your experience with the training program you attended?

How would you rate your experience with the training program you attended? Satisfied

Not satisfied

9. Please rate your experience with the Human Resource Records Office.

	Excellent	Good	Fair	Poor	N/A Not Used
Courteous	*Please rate your experience with the Human Resource Records Office. Courteous Excellent	Courteous Good	Courteous Fair	Courteous Poor	Courteous N/A Not Used
Timely	Timely Excellent	Timely Good	Timely Fair	Timely Poor	Timely N/A Not Used
Positive Attitude	Positive Attitude Excellent	Positive Attitude Good	Positive Attitude Fair	Positive Attitude Poor	Positive Attitude N/A Not Used
Accurate	Accurate Excellent	Accurate Good	Accurate Fair	Accurate Poor	Accurate N/A Not Used
Helpful	Helpful Excellent	Helpful Good	Helpful Fair	Helpful Poor	Helpful N/A Not Used
Overall, the service I received was:	Overall, the service I received was: Excellent	Overall, the service I received was: Good	Overall, the service I received was: Fair	Overall, the service I received was: Poor	Overall, the service I received was: N/A Not Used

Comments

10. Is there any one thing we can do to provide even better customer service to you in the future?

Is there any one thing we can do to provide even better customer service to you in the future?

11. Do you have any other comments or suggestions that would help us improve the services we offer?

Do you have any other comments or suggestions that would help us improve the services we offer?

12. Please select the classification that best describes your position within the County.

Please select the classification that best describes your position within the County. Executive/Management

Administrative/Professional

Clerical/Paraprofessional

Information Technology

Courts

Manual Trades

Non-County employee/customer

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