Fiberoptic Components, LLC. Customer Satisfaction Survey
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1. Default Section
100%
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1
. Please fill in your company name below.
Please fill in your company name below.
Company:
2
. Pre-Order Sales and Support: Did our sales team offer a solution that will meet or exceed your requirements?
Pre-Order Sales and Support: Did our sales team offer a solution that will meet or exceed your requirements?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
NA
Comments:
3
. Order: Did our sales and sales support team assist you in the ordering process to ensure that the correct product configuration was ordered to meet or exceed your requirements?
Order: Did our sales and sales support team assist you in the ordering process to ensure that the correct product configuration was ordered to meet or exceed your requirements?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
NA
Comments:
4
. Shipment: Did Fiberoptic Components, LLC properly ship its product to you on a timely basis (meet your delivery requirements) and intact, with appropriate documentation describing its components per your order requirements?
Shipment: Did Fiberoptic Components, LLC properly ship its product to you on a timely basis (meet your delivery requirements) and intact, with appropriate documentation describing its components per your order requirements?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
NA
Comments:
5
. Quality of Product: Did the product meet or exceed the specifications and quality requirements of your order?
Quality of Product: Did the product meet or exceed the specifications and quality requirements of your order?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
NA
Comments:
6
. Post Sale Support: Did you receive adequate customer support to address all of your needs?
Post Sale Support: Did you receive adequate customer support to address all of your needs?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
NA
Comments:
7
. Value Received: Has our product met or exceeded your expected return on investment and value added benefits? Please provide details if possible.
Value Received: Has our product met or exceeded your expected return on investment and value added benefits? Please provide details if possible.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
NA
Comments:
8
. Additional Customer Service: Are there any other products or services that you would like to see Fiberoptic Components, LLC provide to assist in future product needs?
Additional Customer Service: Are there any other products or services that you would like to see Fiberoptic Components, LLC provide to assist in future product needs?
We greatly appreciate you taking the time in providing us with feedback that is a critical part of our continuous improvement process.
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