Community Manager Survey
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1. Default Section
1
. How long have you been a community manager?
How long have you been a community manager?
One year
Two years
Three years
More than three years
Other (please specify)
2
. Prior to being hired as a community manager, what did you do?
Prior to being hired as a community manager, what did you do?
Customer service
Technical support
Professional blogger/writer
Public Relations
Marketing
No prior employment
Other
Other (please specify)
3
. For your place of employment, what level of employee is a community manager?
For your place of employment, what level of employee is a community manager?
Internship
Entry level
Mid level/Management
Other
Other (please specify)
4
. How did you find your community manager job?
How did you find your community manager job?
Online job board
Twitter
Linked In
Another person recommended you for the job
In house promotion
Other
Other (please specify)
5
. Are you a ....
Are you a ....
Salaried employee
Hourly worker
Freelancer or independent contractor
Other (please specify)
6
. As community manager what department do you report to?
As community manager what department do you report to?
Marketing
Editorial
Customer Service
Technical Support
Business Development
Other
Other (please specify)
7
. What are your duties as community manager? (Please check all that apply)
What are your duties as community manager? (Please check all that apply)
Blogging
Customer Service
Marketing
Public Relations
Troubleshooting/Technical Support
Social Networking
Blog and Media Outreach
Forum Moderation
Community & Web Analytics
Other
Other (please specify)
8
. What is your salary?
What is your salary?
Less than $20,000
$20,000 - $30,000
$30,000 - $40,000
$40,000 - $50,000
$50,000 - $60,000
$60,000 - $70,000
$70,000 - $100,000
More than $100,000
9
. What is the size of your community?
What is the size of your community?
Very small - less than 100 members
100 - 1000 members
1000 - 5000 members
5000 - 10,000 members
10,000 - 25,000 members
more than 25,000 members
10
. What type of industry/community do you manage?
What type of industry/community do you manage?
Online social network
Major national or international brand
Product based
Gaming
Computer or gadgetry
Career based
Small business
Other
Other (please specify)
11
. How many hours do you work per day?
How many hours do you work per day?
Less than two hours
two to four hours
four to six hours
six to eight hours
more than eight hours
12
. What is your biggest challenge as community manager?
What is your biggest challenge as community manager?
Disgruntled customers/users
Community growth
Differences of opinion of how the community should be managed
Trolls
Lack of cooperation from co-workers
Not having your ideas heard
Other
Other (please specify)
13
. Do you work...
Do you work...
As part of a team
Independently
Independently but need approval for most tasks
Other
Other (please specify)
14
. What tools do you use to help manage and grow your community (check all that apply)
What tools do you use to help manage and grow your community (check all that apply)
Blogs
Telephone
Conferences
Face to face meetings
Instant Messaging
Social Networks
Online Forums
Email
Special Contests and Promotions
Newsletters
Other
Other (please specify)
15
. How has your community grown since you have taken on the job as community manager?
How has your community grown since you have taken on the job as community manager?
Not much
It's growing slowly and steadily
Rapid growth
Other
Other (please specify)
16
. How receptive are your team or superiors to your ideas?
How receptive are your team or superiors to your ideas?
Not receptive at all
They listen but don't usually implement my suggestions
They value my input but don't usually follow through
They're very receptive and love to try my ideas
Other
Other (please specify)
17
. Do you network with other community managers?
Do you network with other community managers?
Yes, I believe we need to share tips and ideas
No, I'm not a networking type of guy/gal
18
. How do you network with other community managers? (check all that apply)
How do you network with other community managers? (check all that apply)
Social networks such as Twitter and Facebook
Conferences
Tweetups and meetups
Blogs
Other
Other (please specify)
19
. Why do you feel a community manager is important? (check all that apply)
Why do you feel a community manager is important? (check all that apply)
To create buzz around a product or service
To add a more personal touch to customer service or tech support
To show users a business cares
To grow a business
Other
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