Customer Satisfaction V 1.2
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1. Default Section
1
. How frequently do you purchase Dynapar encoders?
How frequently do you purchase Dynapar encoders?
Weekly
Monthly
Quarterly
Twice a year
Once a year
2
. Do you receive exactly what you ordered?
Do you receive exactly what you ordered?
Always
Sometimes
Never
3
. Does the order always ship on the date promised?
Does the order always ship on the date promised?
Early
On time
1 day late
3 days late
1 week late
More than one week late
4
. If the order does not ship on the date promised do you receive late order notification?
If the order does not ship on the date promised do you receive late order notification?
Always
Sometimes
Never
5
. Please rate your level of agreement with the following statements
Completely Agree
Agree
Neutral
Disagree
Completely Disagree
Purchasing from Dynapar is an easy process
Please rate your level of agreement with the following statements Purchasing from Dynapar is an easy process Completely Agree
Agree
Neutral
Disagree
Completely Disagree
Dynapar exceeds customer expectations
Dynapar exceeds customer expectations Completely Agree
Agree
Neutral
Disagree
Completely Disagree
Dynapar takes the necessary steps to ensure that I am completely satisfied
Dynapar takes the necessary steps to ensure that I am completely satisfied Completely Agree
Agree
Neutral
Disagree
Completely Disagree
Dynapar follows up with me post purchase ensuring that I am completely satisfied
Dynapar follows up with me post purchase ensuring that I am completely satisfied Completely Agree
Agree
Neutral
Disagree
Completely Disagree
Dynapar customer service is professional and courteous
Dynapar customer service is professional and courteous Completely Agree
Agree
Neutral
Disagree
Completely Disagree
Dynapar customer service is easy to reach by phone
Dynapar customer service is easy to reach by phone Completely Agree
Agree
Neutral
Disagree
Completely Disagree
6
. Rank in order of importance to you the following factors in conducting business with a supplier (7 point scale, 7 being Very Important and 1 being Not Very Important) Only assign the numbers 1-7 one time each, ex. only assign 7 once
7
6
5
4
3
2
1
Late order notification
Rank in order of importance to you the following factors in conducting business with a supplier (7 point scale, 7 being Very Important and 1 being Not Very Important) Only assign the numbers 1-7 one time each, ex. only assign 7 once Late order notification 7
6
5
4
3
2
1
Order confirmation
Order confirmation 7
6
5
4
3
2
1
Post sale follow up
Post sale follow up 7
6
5
4
3
2
1
Pricing availability
Pricing availability 7
6
5
4
3
2
1
Email order confirmation
Email order confirmation 7
6
5
4
3
2
1
Online ordering
Online ordering 7
6
5
4
3
2
1
Shipping confirmation
Shipping confirmation 7
6
5
4
3
2
1
7
. Please rate your overall level of customer satisfaction with Dynapar
Completely Satisfied
Satisfied
Neutral
Dissatisfied
Completely Dissatisfied
Overall Customer Satisfaction
Please rate your overall level of customer satisfaction with Dynapar Overall Customer Satisfaction Completely Satisfied
Satisfied
Neutral
Dissatisfied
Completely Dissatisfied
If you are anything but completely satisfied please comment below
8
. Which position best describes your role within your organization
Which position best describes your role within your organization
Customer Service
Engineering
Purchasing
Maintenance
Sales
Other (please specify)
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