DSS Website Satisfaction Survey
Exit this survey
1. Default Section
1
. How did you reach the DSS website today?
How did you reach the DSS website today?
Search engine (Google, Yahoo, etc.)
Mo.gov
Link from another website
Friend or colleague referral
Newspaper or magazine
Television or radio
Bookmark
Referred by government agency
Typed in url
Other (please specify)
2
. What type of Internet connection are you using today?
What type of Internet connection are you using today?
Dial-up
High speed/broadband
3
. Which best describes you?
Which best describes you?
I participate in DSS services
Health professional/provider
Social services professional
General public
Business
Attorney
Non-profit organization
DSS employee
Other state government employee
Federal government employee
Journalist
Other (please specify)
4
. What kinds of information are you seeking today?
What kinds of information are you seeking today?
Program eligibility
TANF
Foster care and adoption
Child abuse or neglect
Child Support
Food Stamps
MO HealthNet (Medicaid)
Division of Youth Services
General program information
Rehabilitation Services for the Blind
Contact information for local offices
Other (please specify)
5
. Briefly, what task are you trying to accomplish on the DSS website today?
Briefly, what task are you trying to accomplish on the DSS website today?
6
. How often do you visit the DSS website?
How often do you visit the DSS website?
This is my first visit
Daily
Weekly
Monthly
Yearly
7
. If you have visited the DSS website before, have you been able to quickly find what you were looking for?
If you have visited the DSS website before, have you been able to quickly find what you were looking for?
Yes
Somewhat
It took a while
No
Please explain
8
. How do you think the DSS Web site could be improved?
How do you think the DSS Web site could be improved?
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