Tennis Center Customer Survey

1. Survey Date

	MM		DD		YYYY
Date	Survey Date Date Month	/	Day	/	Year

2. All responses are confidential. Your personal information will only be used for keeping you informed of information on the City of Austin's Public Tennis Centers.

All responses are confidential. Your personal information will only be used for keeping you informed of information on the City of Austin's Public Tennis Centers. Name:
ZIP/Postal Code:
Email Address:
Phone Number:

3. Birthday

	Month	Day
Month/Day	Birthday Month/Day Month	Day

4. Age

Age Under 18

18 - 24

25 - 34

35 - 54

55 - 64

65 & Over

5. Your Gender

Your Gender Male

Female

6. Which public tennis facility did you most recently play at?

Which public tennis facility did you most recently play at? Austin High Tennis Center

Caswell Tennis Center

Pharr Tennis Center

South Austin Tennis Center

Austin Tennis Center

Other - Neighborhood Park Courts

7. What times of day do you usually play?

What times of day do you usually play? Morning

Noon

After Work

Nights

Weekend

8. Please let us know how our Contractor is doing

	Excellent	Good	Fair	Poor	Needs Improving	N/A
Your Impression	Please let us know how our Contractor is doing Your Impression Excellent	Good	Fair	Poor	Needs Improving	N/A
Cleanliness - Pro Shop	Cleanliness - Pro Shop Excellent	Good	Fair	Poor	Needs Improving	N/A
Cleanliness - Bathrooms	Cleanliness - Bathrooms Excellent	Good	Fair	Poor	Needs Improving	N/A
Courtesy of the Staff	Courtesy of the Staff Excellent	Good	Fair	Poor	Needs Improving	N/A
Reservations (Convenience, Phone Friendly)	Reservations (Convenience, Phone Friendly) Excellent	Good	Fair	Poor	Needs Improving	N/A
Retail Experience (Price, Value, Selection)	Retail Experience (Price, Value, Selection) Excellent	Good	Fair	Poor	Needs Improving	N/A
Variety of Programs	Variety of Programs Excellent	Good	Fair	Poor	Needs Improving	N/A
Overall Tennis Experience	Overall Tennis Experience Excellent	Good	Fair	Poor	Needs Improving	N/A

9. How many times per week do you play?

How many times per week do you play? 1 - 2 Times Per Week

3 - 4 Times Per Week

5 - 7 Times Per Week

10. What programs would you like to see offered?

What programs would you like to see offered? Social Round Robins

Friday Night "Singles" Socials

Mixed Double Mixers

More Variety of Lessons

Summer Camps for Adults

Holiday Camps for Juniors

Other (please specify)

11. What other comments or suggestions?

What other comments or suggestions?

1. Tennis Center Customer Survey