Thank you taking the time to give us feedback on our service. The questions in this survey focus on the service you have received from the Customer Care team. We invite you to share your feedback on products or other areas by emailing customerservice@augsburgfortress.org.
Please select the description that most closely matches your role:
Pastor
Committee Lead
Treasurer
Congregant
Administrator
Youth Director
Music Director
Worship Director
Christian Education Director
Musician
Volunteer
Worship Technology Lead
Bible School or Sunday School Teacher
Individual not associated with a church
Store Manager/Purchasing Agent
Other
Please select the description that most closely matches your role:
How did you contact us?
How did you contact us?
Phone
Customer Service Email
Web Subscriptions Email (sundaysandseasons.com, Here We Stand, Akaloo, newproclamation.com, or VBS Toolkit)
Other
What was your reason for contacting Augsburg Fortress?
Place an order/start a new subscription
Obtain assistance with an existing order or subscription
Inquire about a product or service
Obtain assistance in using the web store or web products
Inquire about an account, invoice, payment, or statement
Other (please specify)
What was your reason for contacting Augsburg Fortress?
How easy was it to find our contact information?
How easy was it to find our contact information?
Very Easy
Easy
Somewhat easy
Difficult
Very Difficult
How satisfied were you with the time it took to handle your call or receive a response to your inquiry?
How satisfied were you with the time it took to handle your call or receive a response to your inquiry?
Very Satisfied
Satisfied
Somewhat satisfied
Unsatisfied
Very Unsatisfied
Was the representative able to accurately place your order or answer your question?
Was the representative able to accurately place your order or answer your question?
Yes
No
How satisfied were you with the response or resolution?
How satisfied were you with the response or resolution?
Very Satisfied
Satisfied
Somewhat satisfied
Unsatisfied
Very Unsatisfied
Please rate the professionalism shown by the representative who assisted you.
Please rate the professionalism shown by the representative who assisted you.
Very Professional
Professional
Somewhat professional
Unprofessional
Very Unprofessional
Please rate your overall experience with the service you received.
Please rate your overall experience with the service you received.
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Comments/Suggestions
Comments/Suggestions
Name
Name
Email Address
Email Address
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