Julep Membership Survey

1. Julep Membership Survey - Just 12 Questions!

We have a few backgroud questions to ask you, and then we'd love your input our preliminary ideas for membership programs. PLEASE CONSIDER EACH IDEA SEPARATELY (i.e. wipe the other option from your mind - this is not COMPARATIVE!). We truly value your candid input as we are building these programs to reward and delight our most loyal guests. Thank you again for taking the time to fill out this questionnaire! If you have any further comments, please email them to us at membership@myjulep.com.

1. How often do you get manicures? (At Julep or elsewhere)

How often do you get manicures? (At Julep or elsewhere) Once a week

A couple of times a month

Once a month

A few times a year, on special occasions

2. Why do you get manicures?

Why do you get manicures?

3. How often do you get pedicures? (At Julep or elsewhere)

How often do you get pedicures? (At Julep or elsewhere) More than once a month

Once a month

Once every couple months

Only in the summer

4. Why do you get pedicures?

Why do you get pedicures?

5. What do you enjoy most about Julep?

What do you enjoy most about Julep?

6. What can Julep do differently to entice you to join us more often?

What can Julep do differently to entice you to join us more often?

7. Please consider the following membership program idea:

Are you a manicurista? This membership is for you! For just $18 a month (minimum commitment 6 months), you will enjoy:

- One membership manicure each month, which rolls over to the next month if unused (the best 20 minute manicure in town)

- Unlimited additional membership manicures for just $18

- 15% or more off all other Julep treatments

- Half-price neck & shoulder massage

Please consider the following membership program idea: Are you a manicurista? This membership is for you! For just $18 a month (minimum commitment 6 months), you will enjoy: - One membership manicure each month, which rolls over to the next month if unused (the best 20 minute manicure in town) - Unlimited additional membership manicures for just $18 - 15% or more off all other Julep treatments - Half-price neck & shoulder massage Sign me up right now!

I would consider this membership.

I have no interest in this membership.

8. If you are interested in this membership, what do you find most compelling?

If you are interested in this membership, what do you find most compelling?

9. Would a minimum membership requirement of 3 months (instead of 6 months), make an impact on your sign up decision?

Would a minimum membership requirement of 3 months (instead of 6 months), make an impact on your sign up decision? I would be a LOT MORE likely to sign up

I would be SOMEWHAT MORE likely to sign up

I would be EQUALLY as likely to sign up under either option

10. Forgetting about the previous membership idea and starting with a clean slate, please consider the following membership program:

You deserve ME time. Give yourself the ultimate calorie-free treat to look forward to each month! For just $58 a month (minimum commitment 6 months), you will enjoy:

- One parlor (spa) pedicure or one facial each month, which rolls oer to the next month if unused

- Ulimited additional parlor pedicures or facials for just $58

- Half-price neck & shoulder massage

- 15% or more off all other Julep treatments

Forgetting about the previous membership idea and starting with a clean slate, please consider the following membership program: You deserve ME time. Give yourself the ultimate calorie-free treat to look forward to each month! For just $58 a month (minimum commitment 6 months), you will enjoy: - One parlor (spa) pedicure or one facial each month, which rolls oer to the next month if unused - Ulimited additional parlor pedicures or facials for just $58 - Half-price neck & shoulder massage - 15% or more off all other Julep treatments Sign me up right now!

I would consider this membership

I have no interest in this membership.

11. If you are interested in this membership, what do you find most compelling?

If you are interested in this membership, what do you find most compelling?

12. Would a minimum membership term of 3 months (instead of 6 months) impact your decision to sign up?

Would a minimum membership term of 3 months (instead of 6 months) impact your decision to sign up? I would be a LOT MORE likely to sign up.

I would be SOMEWHAT MORE LIKELY to sign up.

I would be AS LIKELY to sign up under either option.

THANK YOU for your input! Whether you are interested in our membership programs or not, we look forward to delighting you on your next visit.

With sincere gratitude,

Jane Park, CEO