V-Flyer Awards 2010 Survey

The 2010 V-Flyer Awards identifies the best Virgin service points around the world. All questions are on a single page. Please answer as many questions as you can, as it helps us to build a profile of our visitors.

1. Let's start by establishing your name and the country you live in. (Your email address is optional, and we promise not to spam, resell or do anything untoward with your details)

Let's start by establishing your name and the country you live in. (Your email address is optional, and we promise not to spam, resell or do anything untoward with your details) Name:
Country:
Email Address:

2. And if you don't mind us asking, which age bracket do you fit into?

And if you don't mind us asking, which age bracket do you fit into? Under 18

18 to 29

30 to 39

40 to 49

50 plus

3. Just so we can tell how many girls and how many boys are out there, please select your gender.

Just so we can tell how many girls and how many boys are out there, please select your gender. Female

Male

4. Are you a member of any of the following frequent flyer programmes?

Are you a member of any of the following frequent flyer programmes? Virgin Atlantic Flying Club Red

Virgin Atlantic Flying Club Silver

Virgin Atlantic Flying Club Gold

Virgin Blue / V Australia Velocity Red

Virgin Blue / V Australia Velocity Silver

Virgin Blue / V Australia Velocity Gold

Virgin Holidays Frequent Virgins Club

Virgin America Elevate

5. Roughly how many flights do you take per year, whether for business or pleasure?

Roughly how many flights do you take per year, whether for business or pleasure? None

1 to 5

6 to 10

10 plus

6. Which cabin / seat type do you fly in most often with these airlines? (Extra legroom is called Main Cabin Select on Virgin America, Blue Zone on Virgin Blue and equates to buying exit row seats in Economy on Virgin Atlantic).

	Never flown	Economy/Coach	Extra Legroom	Premium Economy	Upper/Business/First
Virgin Atlantic	Which cabin / seat type do you fly in most often with these airlines? (Extra legroom is called Main Cabin Select on Virgin America, Blue Zone on Virgin Blue and equates to buying exit row seats in Economy on Virgin Atlantic). Virgin Atlantic Never flown	Economy/Coach	Extra Legroom	Premium Economy	Upper/Business/First
Virgin America	Virgin America Never flown	Economy/Coach	Extra Legroom	Premium Economy	Upper/Business/First
Virgin Blue	Virgin Blue Never flown	Economy/Coach	Extra Legroom	Premium Economy	Upper/Business/First
V Australia	V Australia Never flown	Economy/Coach	Extra Legroom	Premium Economy	Upper/Business/First

7. Time for your votes. Please select your favourite lounge.

Time for your votes. Please select your favourite lounge.

Please give a reason for your answer

8. Please enter your 'Best Airport Team'. Think about where and why you've had the best Virgin experience at the airport, and please give reasons for your answer if you can.

Please enter your 'Best Airport Team'. Think about where and why you've had the best Virgin experience at the airport, and please give reasons for your answer if you can.

Please give a reason for your answer

9. Across all Virgin travel companies, can you name an individual who has provided you with the most outstanding customer service? This is our V-Flyer Hero. Please be as descriptive as possible, so we can track them down!

Across all Virgin travel companies, can you name an individual who has provided you with the most outstanding customer service? This is our V-Flyer Hero. Please be as descriptive as possible, so we can track them down! Name of staff member
Which company do they work for, and in what area?
Where are they based?
What's the reason for your nomination?