2009 Member Satisfaction Survey2009 Member Satisfaction Survey

1. Mountain States Lumber Dealers' Member Satisfaction Survey

We have individually and collectively been facing some challenging times. It is, however, always our goal to better serve our valued members -- in good times and bad --and your feedback is important to us. Please fill out and send back to us this short survey. We greatly appreciate your participation and support. Thank you!

1. Please provide your contact information below.

Please provide your contact information below. Name:
Company:
Address:
Address 2:
City/Town:
State:
ZIP/Postal Code:
Country:
Email Address:
Phone Number:

2. My company or operation is an

My company or operation is an MSLBMDA Retail Member

MSLBMDA Associate Member

Non-Member

Other

3. Including management, how many employees currently make up your operation?

Including management, how many employees currently make up your operation?

4. Have you had to reduce the size of your staff and/or operation due to the challenges of the current economy?

Have you had to reduce the size of your staff and/or operation due to the challenges of the current economy? Yes	No
If so, by how many or what percentage?

5. What do you see as the greatest short-term challenges and/or opportunities facing your own organization?

What do you see as the greatest short-term challenges and/or opportunities facing your own organization?

6. What do you see as the greatest long-term (2-10 years) challenges and/or opportunities facing your own operation?

What do you see as the greatest long-term (2-10 years) challenges and/or opportunities facing your own operation?

7. Please rate your usage and satisfaction of the member benefits and services below.

	Extremely Important	Important	Somewhat Important	Not Important At All	N/A
Ad Specialties Program	*Please rate your usage and satisfaction of the member benefits and services below. Ad Specialties Program Extremely Important	Ad Specialties Program Important	Ad Specialties Program Somewhat Important	Ad Specialties Program Not Important At All	Ad Specialties Program N/A
Board and/or Committee Service	Board and/or Committee Service Extremely Important	Board and/or Committee Service Important	Board and/or Committee Service Somewhat Important	Board and/or Committee Service Not Important At All	Board and/or Committee Service N/A
Business Forms Program	Business Forms Program Extremely Important	Business Forms Program Important	Business Forms Program Somewhat Important	Business Forms Program Not Important At All	Business Forms Program N/A
Educational Webinars	Educational Webinars Extremely Important	Educational Webinars Important	Educational Webinars Somewhat Important	Educational Webinars Not Important At All	Educational Webinars N/A
Estimating Workshop	Estimating Workshop Extremely Important	Estimating Workshop Important	Estimating Workshop Somewhat Important	Estimating Workshop Not Important At All	Estimating Workshop N/A
Fall Conference	Fall Conference Extremely Important	Fall Conference Important	Fall Conference Somewhat Important	Fall Conference Not Important At All	Fall Conference N/A
Federated Insurance Products - (P/C etc.)	Federated Insurance Products - (P/C etc.) Extremely Important	Federated Insurance Products - (P/C etc.) Important	Federated Insurance Products - (P/C etc.) Somewhat Important	Federated Insurance Products - (P/C etc.) Not Important At All	Federated Insurance Products - (P/C etc.) N/A
Golf & Social Activities	Golf & Social Activities Extremely Important	Golf & Social Activities Important	Golf & Social Activities Somewhat Important	Golf & Social Activities Not Important At All	Golf & Social Activities N/A
Legislative Updates/Activities	Legislative Updates/Activities Extremely Important	Legislative Updates/Activities Important	Legislative Updates/Activities Somewhat Important	Legislative Updates/Activities Not Important At All	Legislative Updates/Activities N/A
Member Directory & Product Guide	Member Directory & Product Guide Extremely Important	Member Directory & Product Guide Important	Member Directory & Product Guide Somewhat Important	Member Directory & Product Guide Not Important At All	Member Directory & Product Guide N/A
Newsletter	Newsletter Extremely Important	Newsletter Important	Newsletter Somewhat Important	Newsletter Not Important At All	Newsletter N/A
Other Classroom Training	Other Classroom Training Extremely Important	Other Classroom Training Important	Other Classroom Training Somewhat Important	Other Classroom Training Not Important At All	Other Classroom Training N/A
Products Expo	Products Expo Extremely Important	Products Expo Important	Products Expo Somewhat Important	Products Expo Not Important At All	Products Expo N/A
Reference Manuals/Educ Materials	Reference Manuals/Educ Materials Extremely Important	Reference Manuals/Educ Materials Important	Reference Manuals/Educ Materials Somewhat Important	Reference Manuals/Educ Materials Not Important At All	Reference Manuals/Educ Materials N/A
Website	Website Extremely Important	Website Important	Website Somewhat Important	Website Not Important At All	Website N/A

Other (please specify)

8. Are you currently participating in any social or business networking sites (ie: Linked In, Facebook, Twitter, etc.)

Are you currently participating in any social or business networking sites (ie: Linked In, Facebook, Twitter, etc.) Yes	No
Which one(s):

9. Would you have an interest in participating in such a professional network for our members if offered through the association?

Would you have an interest in participating in such a professional network for our members if offered through the association? Yes

Undecided

10. What products or services would you like to see offered by the Association that are currently not being offered?

What products or services would you like to see offered by the Association that are currently not being offered?

11. The most desired topic(s) for education for managers/owners would be:

The most desired topic(s) for education for managers/owners would be:

12. The most desired topic(s) for education for your employees would be:

The most desired topic(s) for education for your employees would be:

13. May we have your permission to contact you with pertinent member information and, if so please indicate your preferred method of notification?

May we have your permission to contact you with pertinent member information and, if so please indicate your preferred method of notification? Yes by FAX	Yes by EMAIL	Yes by PHONE	No
Please provide FAX, EMAIL, & PHONE